Customer Service Representative
Welcome to 3M, a company committed to innovation and making a positive impact on the world. We are currently seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. As a Customer Service Representative at 3M, you will play a crucial role in providing exceptional service and support to our valued customers. We are looking for someone with excellent communication and problem-solving skills, a strong attention to detail, and a passion for delivering top-notch customer experiences. If you are driven, empathetic, and thrive in a fast-paced environment, we want to hear from you. Join our team and be a part of shaping a better future for our customers and our company.
- Greet and welcome customers in a friendly and professional manner.
- Assist customers with inquiries, complaints, and requests via phone, email, or in person.
- Provide accurate and timely information about products, services, and company policies.
- Address and resolve customer issues and concerns promptly and efficiently.
- Maintain a positive and empathetic attitude towards customers at all times.
- Collaborate with other departments to ensure a seamless customer experience.
- Keep detailed records of customer interactions and transactions.
- Continuously update and improve knowledge of products, services, and policies to better assist customers.
- Meet or exceed customer satisfaction and service level goals.
- Proactively identify and communicate opportunities to improve customer service processes and procedures.
- Handle and process customer orders, returns, and refunds.
- Escalate customer issues to the appropriate team member or manager when necessary.
- Maintain a professional and courteous demeanor in all customer interactions.
- Follow company guidelines and procedures for customer service and data privacy.
- Act as a brand ambassador for 3M, representing our commitment to innovation and customer satisfaction.
Excellent Communication Skills: A Customer Service Representative At 3M Should Possess Excellent Verbal And Written Communication Skills To Effectively Communicate With Customers And Address Their Concerns Or Queries.
Strong Problem-Solving Abilities: The Ability To Think Critically And Come Up With Effective Solutions To Customer Issues Is Crucial For A Customer Service Representative At 3M. This Includes Being Able To Handle Difficult Or Upset Customers In A Calm And Professional Manner.
Product Knowledge: 3M Offers A Wide Range Of Products, And A Customer Service Representative Should Have A Thorough Understanding Of The Company's Products And Services To Provide Accurate And Helpful Information To Customers.
Time Management Skills: As A Customer Service Representative, One May Have To Handle Multiple Tasks And Customer Inquiries Simultaneously. Therefore, Time Management Skills Are Essential To Ensure Efficient And Timely Resolution Of Customer Issues.
Empathy And Customer Focus: 3M Values Customer Satisfaction, And A Customer Service Representative Should Have A Customer-Focused Mindset And Show Empathy Towards Customers' Needs And Concerns. This Includes Being Patient, Understanding, And Actively Listening To Customers To Provide The Best Possible Service.
Communication Skills
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
Active listening
Empathy
Patience
Problem-Solving
Adaptability
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Customer Service Representative in La Asunción, Heredia Province, Belén, 40703, Costa Rica is $500-$800 USD per month. However, this can vary depending on the specific company, experience level, and job responsibilities. Some companies may offer higher salaries and benefits for experienced or bilingual customer service representatives.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
The 3M Company is an American multinational conglomerate corporation operating in the fields of industry, worker safety, US health care, and consumer goods.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started