Zendesk Technical Account Manager (Portugal)

Lisbon, Portugal

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Do you have a passion for customer service and a strong technical background? Are you looking for an opportunity to use your skills to support and guide clients in a fast-paced and dynamic environment? If so, we have the perfect role for you! Zendesk is currently seeking a driven and experienced Technical Account Manager to join our team in Portugal. In this role, you will be responsible for providing technical expertise and exceptional customer support to our clients, ensuring their success with our platform. To excel in this position, you must have a strong understanding of Zendesk products and services, as well as excellent communication and problem-solving skills. If you are a self-motivated team player with a passion for helping others, we would love to hear from you!

Provide exceptional customer service and technical support to clients using Zendesk products and services.
Act as the main point of contact for assigned clients, building and maintaining strong relationships.
Utilize technical expertise to troubleshoot and resolve technical issues for clients.
Guide clients in maximizing the use of Zendesk products to meet their business needs.
Stay up-to-date on the latest product features and updates to effectively support clients.
Collaborate with cross-functional teams to address and resolve client issues and escalations.
Identify and communicate opportunities for product improvement based on client feedback.
Conduct regular check-ins with clients to assess satisfaction and identify areas for improvement.
Document and track client interactions and technical issues in a timely and accurate manner.
Provide training and guidance to clients on how to effectively use Zendesk products.
Act as a customer advocate within the company, providing valuable feedback and insights.
Stay current with industry trends and best practices to continuously improve customer support.
Adhere to company policies and procedures, ensuring compliance with data security and privacy regulations.
Collaborate with sales teams to identify and pursue upselling and cross-selling opportunities.
Proactively identify and address potential issues that may impact client satisfaction.

Where is this job?

This job is located at Lisbon, Portugal

Job Qualifications

Fluent In Portuguese And English: As A Technical Account Manager In Portugal, It Is Essential To Be Fluent In Both Portuguese And English In Order To Effectively Communicate With Local Clients And Collaborate With Other Teams Within Zendesk.
Extensive Technical Knowledge: A Successful Candidate For This Role Should Have A Strong Technical Background And Be Familiar With Zendesk's Products And Services. This Includes Experience With Software Implementation, Integration, And Troubleshooting.
Customer Service Experience: The Role Of A Technical Account Manager Is To Provide Technical Support And Guidance To Clients, So Previous Experience In A Customer-Facing Role Is Highly Valued. This Includes Strong Communication And Problem-Solving Skills.
Project Management Skills: The Ability To Manage Multiple Projects And Prioritize Tasks Is Crucial For A Technical Account Manager At Zendesk. Candidates Should Have Experience In Project Management And Be Able To Handle Tight Deadlines And Changing Priorities.
Knowledge Of The Local Market: As A Zendesk Technical Account Manager In Portugal, It Is Important To Have A Thorough Understanding Of The Local Market And Business Landscape. This Includes Knowledge Of Industry Trends, Competition, And Customer Needs In Order To Provide The Best Support And Solutions To Clients.

Required Skills

Project Management
Training
Troubleshooting
Account Management
Communication
CRM
Customer Support
Collaboration
multilingual
Problem-Solving
Software integration
Technical Expertise

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Zendesk Technical Account Manager (Portugal) in Lisbon, Portugal is between €30,000 and €50,000 per year. However, salaries may vary depending on factors such as experience, skills, and company size.

Additional Information

Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesPortuguese

Job PostedDecember 18th, 2025

Apply BeforeApril 15th, 2026

This job posting is from a verified source.

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