Technical Support Engineer (German-speaking) –SaaS & AI

Remote

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Are you a tech-savvy problem solver with a passion for customer service? Do you have strong technical skills and fluency in German? If so, we have an exciting opportunity for you! Join our team at Zendesk as a Technical Support Engineer, where you will play a crucial role in providing top-notch technical support to our German-speaking customers utilizing our innovative SaaS and AI technology. We are seeking a driven individual who is dedicated to delivering exceptional customer experiences and has a deep understanding of software and technology. If this sounds like you, read on to learn more about this exciting opportunity!

Provide technical support: The primary responsibility of a Technical Support Engineer at Zendesk is to provide technical support to German-speaking customers. This includes troubleshooting technical issues, resolving customer queries, and providing solutions to problems related to our SaaS and AI technology.
Maintain customer satisfaction: As a Technical Support Engineer, you will be responsible for ensuring customer satisfaction by providing timely and effective resolutions to their technical issues. This includes actively listening to customer concerns, empathizing with their situation, and taking necessary steps to resolve their problems.
Utilize technical skills: The ideal candidate for this role should have strong technical skills and be well-versed in software and technology. As a Technical Support Engineer, you will be required to utilize your technical knowledge to troubleshoot complex technical issues and provide solutions to our customers.
Fluency in German: As a Technical Support Engineer, you will be providing technical support to our German-speaking customers. Therefore, fluency in German is a must-have requirement for this role. You will be responsible for communicating with customers in German and providing support in their preferred language.
Collaborate with team members: At Zendesk, we believe in teamwork and collaboration. As a Technical Support Engineer, you will work closely with other team members, such as developers and product managers, to resolve technical issues and provide the best possible customer experience.
Stay updated on product knowledge: Our SaaS and AI technology are constantly evolving, and as a Technical Support Engineer, it is your responsibility to stay updated on the latest product updates and features. This will enable you to provide accurate and relevant support to our customers.
Document and report technical issues: In this role, you will be required to document and report any technical issues that arise. This includes maintaining accurate and detailed records of customer interactions, technical issues, and resolutions provided. This information will be used to improve our products and services.
Adapt to changing priorities: As a Technical Support Engineer, you must be able

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

Fluency In German: A Technical Support Engineer For Zendesk Must Be Able To Effectively Communicate With German-Speaking Clients And Troubleshoot Any Technical Issues They May Have. Fluency In German Is A Must-Have Qualification For This Role.
Technical Expertise: To Provide Technical Support For Zendesk's Saas And Ai Products, A Technical Support Engineer Must Have A Strong Understanding Of Software Systems, Cloud Computing, And Artificial Intelligence. This Includes Experience With Programming Languages And Experience Troubleshooting Technical Issues.
Customer Service Skills: As A Technical Support Engineer, It Is Important To Have Excellent Customer Service Skills. This Includes Being Able To Patiently Listen To Customer Issues And Provide Clear And Helpful Solutions In A Timely Manner.
Problem-Solving Abilities: Technical Issues Can Be Complex And Require A Problem-Solving Mindset To Identify And Resolve. A Technical Support Engineer Must Possess Strong Analytical And Critical Thinking Skills To Troubleshoot And Resolve Customer Issues.
Experience In Saas And Ai: Prior Experience In Supporting Saas And Ai Products Is Highly Desirable For This Role. This Includes A Deep Understanding Of How These Technologies Work, Common Issues That Arise, And Best Practices For Troubleshooting Them.

Required Skills

Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Analytical Thinking
Teamwork
Problem-Solving
Adaptability
Technical Knowledge

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer (German-speaking) –SaaS & AI is $60,000-$90,000 per year. This may vary depending on factors such as location, experience, and specific job responsibilities. Some companies may also offer additional benefits such as bonuses, stock options, and health benefits.

Additional Information

Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedDecember 18th, 2025

Apply BeforeApril 15th, 2026

This job posting is from a verified source.

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