Strategy and Operations, Principal, Renewals

Remote

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Are you a strategic thinker with a passion for operations and a talent for driving business growth? Are you looking for a new challenge that allows you to make a significant impact in a global company? Look no further, as Zendesk is seeking a dynamic and experienced individual to join our team as the Strategy and Operations, Principal for our Renewals division. In this role, you will play a crucial role in driving the success of our renewals business by developing and implementing innovative strategies and initiatives. We are looking for someone who is highly analytical, results-driven, and a natural leader with a strong business acumen. If this sounds like you, read on for more details on this exciting opportunity.

Develop and implement strategic initiatives to drive business growth and maximize renewals revenue.
Conduct in-depth analysis of market trends, customer behavior, and competitive landscape to inform strategic decisions.
Collaborate with cross-functional teams to identify and prioritize opportunities for process improvement and efficiency.
Create and maintain financial models to forecast renewals performance and track key metrics.
Lead and mentor a team of analysts to support data-driven decision making.
Partner with sales teams to develop and execute plans to meet renewals targets.
Identify and address potential risks and roadblocks that may impact renewals success.
Communicate progress, insights, and recommendations to senior leadership.
Identify and implement best practices to enhance the overall renewals process.
Develop and maintain strong relationships with key stakeholders and partners.
Drive a culture of continuous improvement and innovation within the renewals division.
Stay current on industry trends and developments to inform strategy and decision making.
Represent the company at industry events and conferences.
Monitor and analyze renewals data to identify opportunities for upselling and cross-selling.
Stay informed on customer needs and pain points to inform product and service offerings.

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

Extensive Experience In Customer Success And Renewal Strategy Development: Candidates For This Role Should Have A Proven Track Record Of Designing And Implementing Successful Customer Success And Renewal Strategies In A Fast-Paced, High-Growth Environment.
Strong Understanding Of Saas Business Models: As Zendesk Is A Saas Company, The Ideal Candidate Should Have A Deep Understanding Of The Saas Business Model And Its Impact On Customer Success And Renewals.
Exceptional Analytical And Problem-Solving Skills: The Ability To Analyze Complex Data, Identify Trends, And Develop Data-Driven Solutions Is Crucial For This Role. Candidates Should Also Have A Strong Ability To Think Critically And Solve Problems Creatively.
Proven Leadership And Team Management Experience: This Role Will Involve Leading A Team Of Customer Success And Renewal Professionals, So Candidates Should Have Experience In Managing And Developing High-Performing Teams.
Excellent Communication And Interpersonal Skills: The Principal Of Renewals Will Be Responsible For Building And Maintaining Relationships With Key Stakeholders, Both Internally And Externally. Candidates Should Have Exceptional Communication And Interpersonal Skills To Effectively Collaborate And Influence Others.

Required Skills

Strategic Planning
Project Management
Data Analysis
Contract Negotiation
Relationship Building
Operations Management
Process optimization
Performance monitoring
Revenue Forecasting
Customer retention
Cross-Functional Collaboration
Renew

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Strategy and Operations, Principal, Renewals is between $135,000 and $180,000 per year. This may vary based on factors such as location, experience, and company size.

Additional Information

Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 12th, 2026

Apply BeforeJuly 12th, 2026

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