Hello there, We are looking for a passionate and driven Services Consultant to join our team at Zendesk. As a Services Consultant, you will play a crucial role in helping our clients achieve success through the use of our products and services. Your strong communication skills and technical expertise will be essential in delivering exceptional customer service and driving customer satisfaction. If you are someone who thrives in a fast-paced environment, enjoys problem-solving, and has a strong desire to help others, then we want to hear from you! See below for the qualifications we are looking for in our ideal candidate.
- Provide consultation and support to clients regarding the implementation and use of our products and services.
- Collaborate with cross-functional teams to understand client needs and develop effective solutions.
- Conduct thorough analysis of client requirements and develop customized solutions to meet their specific needs.
- Utilize strong technical knowledge to troubleshoot and resolve client issues in a timely and efficient manner.
- Act as the primary point of contact for clients and maintain strong relationships with key stakeholders.
- Serve as a subject matter expert on our products and services, staying up-to-date on new features and updates.
- Deliver exceptional customer service and ensure high levels of customer satisfaction.
- Identify areas for improvement and provide recommendations to enhance the overall client experience.
- Conduct training sessions and workshops for clients to enhance their understanding and usage of our products and services.
- Stay informed about industry trends and best practices to continuously improve service delivery to clients.
- Utilize communication skills to effectively convey technical information to clients with varying levels of technical expertise.
- Proactively identify and escalate potential issues to ensure timely resolution and minimal disruption to client operations.
- Collaborate with sales and account management teams to identify opportunities for upselling and cross-selling our products and services.
- Maintain accurate and detailed records of client interactions and provide regular reports to management.
- Embody the company's values and promote a positive and professional image of the organization to clients at all times.
Strong Technical Skills: A Services Consultant At Zendesk Should Have A Solid Understanding Of Zendesk's Products And Services, As Well As Experience With Different Software Applications And Tools. This Includes Proficiency In Programming Languages Such As Html, Css, And Javascript.
Excellent Communication Skills: As A Services Consultant, You Will Need To Effectively Communicate With Both Technical And Non-Technical Stakeholders. This Includes Presenting Complex Information In A Clear And Concise Manner, As Well As Actively Listening And Addressing Customer Needs.
Project Management Experience: A Services Consultant Should Have Experience Managing Projects From Start To Finish, Including Scoping, Planning, Execution, And Delivery. This Includes Strong Organizational Skills, Attention To Detail, And The Ability To Meet Deadlines.
Customer Service Orientation: Zendesk Is A Customer Service Software Company, So A Services Consultant Should Have A Strong Customer Service Mindset And The Ability To Empathize With Customers. This Includes Being Able To Handle Difficult Situations And Finding Creative Solutions To Customer Challenges.
Team Player: As A Services Consultant, You Will Work Closely With A Team Of Other Consultants, As Well As Cross-Functional Teams Such As Sales, Product, And Support. An Ideal Candidate Should Have The Ability To Collaborate Effectively And Contribute Positively To Team Dynamics.
Training
Communication
Time Management
Technical Support
Analytical skills
Product knowledge
Multitasking
Conflict Resolution
customer service
Relationship Management
CRM software
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Services Consultant is $40,000 to $60,000 per year. However, this can vary depending on factors such as location, experience, and the specific industry or company the consultant is working for. Some experienced and successful services consultants may be able to earn significantly higher salaries, while those just starting out may earn closer to the lower end of the range.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Zendesk, Inc. is an American customer service software company headquartered in San Francisco, California.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started