Senior Staff Software Engineer (Ticketing Core)

Pune, Maharashtra, India

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Are you a seasoned software engineer with a passion for building complex systems? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you! We are seeking a talented Senior Staff Software Engineer to join our Ticketing Core team at Zendesk. In this role, you will lead the development of our core ticketing system, ensuring its reliability, scalability, and performance. As a key member of our engineering team, you will have the opportunity to work with cutting-edge technologies and make a significant impact on our product. If you have a strong background in software development, a natural leadership ability, and a desire to continuously learn and innovate, we want to hear from you!

Lead the development of the core ticketing system, ensuring its reliability, scalability, and performance.
Collaborate with cross-functional teams, including product managers, designers, and other engineers, to define and implement new features and enhancements.
Mentor and guide other engineers on the team, providing technical expertise and promoting best practices.
Stay up-to-date with industry trends and continuously evaluate and incorporate new technologies and tools into the system.
Perform code reviews and ensure high-quality, well-tested code is delivered.
Troubleshoot and resolve complex technical issues and provide timely solutions.
Participate in design discussions and contribute to the overall architecture and technical direction of the product.
Work closely with the product team to understand business requirements and translate them into technical solutions.
Collaborate with the QA team to ensure thorough testing and high-quality releases.
Act as a technical leader and provide guidance and direction for junior engineers.
Continuously identify and implement process improvements to increase efficiency and productivity.
Communicate project updates and progress to stakeholders and management.
Stay organized and manage multiple projects and priorities effectively.
Participate in the recruitment and hiring process for new team members.
Maintain a positive and collaborative work environment, promoting a culture of continuous learning and innovation.

Where is this job?

This job is located at Pune, Maharashtra, India

Job Qualifications

Extensive Experience In Software Development: The Ideal Candidate For This Role Should Have A Proven Track Record Of At Least 8-10 Years In Software Engineering, With A Strong Focus On Backend And Core Ticketing Systems.
Proficiency In Programming Languages And Frameworks: The Candidate Should Have A Deep Understanding Of Programming Languages Such As Java, C++, Python, And Experience With Frameworks Such As Spring, Hibernate, And Django.
Expertise In Building And Maintaining Large-Scale Ticketing Systems: The Candidate Should Have Experience In Designing, Developing, And Maintaining Complex Ticketing Systems That Can Handle High Volumes Of Data And Transactions.
Strong Problem-Solving And Analytical Skills: The Candidate Should Have A Strong Ability To Analyze And Troubleshoot Complex Technical Issues And Come Up With Effective Solutions.
Leadership And Teamwork Abilities: The Candidate Should Have Experience In Leading And Mentoring A Team Of Software Engineers, As Well As Collaborating With Cross-Functional Teams To Deliver High-Quality Products On Time. Excellent Communication Skills Are Also Essential For Effectively Communicating Technical Concepts To Non-Technical Stakeholders.

Required Skills

Software Development
Project Management
Agile Methodology
Performance optimization
Code Review
Ticketing systems
Technical Leadership
Database design
Team collaboration
API integration
Debugging And Troubleshooting

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Staff Software Engineer (Ticketing Core) in Pune, Maharashtra, India is between ₹1,500,000 to ₹2,500,000 per year. This may vary depending on the individual's experience, skills, and the specific company they are working for.

Additional Information

Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesHindi

Job PostedOctober 10th, 2024

Apply BeforeJuly 20th, 2025

This job posting is from a verified source.

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