Senior Manager, IT Strategic Planning

Mexico City, CDMX, Mexico

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Welcome to Zendesk, a leading customer service software company that helps businesses of all sizes deliver exceptional customer experiences. We are currently seeking a highly skilled and experienced Senior Manager of IT Strategic Planning to join our dynamic team. As a Senior Manager at Zendesk, you will play a critical role in developing and executing our IT strategic plans to support our company's growth and success. We are looking for a strategic thinker with strong leadership abilities and a passion for driving innovation and efficiency. If you have a strong background in IT strategic planning and a desire to be part of a fast-paced and collaborative environment, we encourage you to apply for this exciting opportunity.

Develop and execute IT strategic plans to support Zendesk's overall growth and success.
Lead a team of IT professionals to ensure the successful implementation of strategic plans.
Identify and assess current and future technology needs and make recommendations for improvements.
Collaborate with cross-functional teams to understand business objectives and align IT strategies accordingly.
Evaluate and manage risks associated with IT initiatives and develop contingency plans.
Monitor industry trends and advancements in technology to identify opportunities for innovation and efficiency.
Provide guidance and direction to IT team members on best practices for strategic planning and project management.
Communicate IT strategy and progress to senior leadership and stakeholders.
Manage project budgets and ensure timely and cost-effective execution of IT initiatives.
Develop and maintain relationships with external vendors and partners to support IT strategy implementation.
Continuously review and improve IT processes and procedures to optimize efficiency and effectiveness.
Stay informed of regulatory and compliance requirements to ensure IT strategies are in alignment.
Mentor and coach team members to support their professional growth and development.
Maintain a high level of confidentiality and professionalism in handling sensitive information.
Represent Zendesk as a thought leader in the IT industry through networking and participation in conferences and events.

Where is this job?

This job is located at Mexico City, CDMX, Mexico

Job Qualifications

Extensive Experience In It Strategic Planning: A Senior Manager At Zendesk Must Possess At Least 7-10 Years Of Experience In It Strategic Planning, With A Proven Track Record Of Developing And Implementing Successful Strategies For Large Organizations.
Strong Leadership And Management Skills: As A Senior Manager, The Candidate Must Have Exceptional Leadership And Management Skills To Effectively Lead And Motivate A Team Of It Professionals. They Should Also Have Experience In Managing Budgets, Allocating Resources, And Setting Clear Objectives For The Team.
In-Depth Knowledge Of It Industry Trends And Best Practices: The Ideal Candidate Should Have A Deep Understanding Of The Latest It Industry Trends And Best Practices. This Includes Knowledge Of Emerging Technologies, Agile Methodologies, And Data-Driven Decision-Making Processes.
Excellent Communication And Interpersonal Skills: As A Senior Manager, The Candidate Must Have Excellent Communication And Interpersonal Skills To Effectively Collaborate With Cross-Functional Teams, Communicate Complex Technical Concepts To Non-Technical Stakeholders, And Build Strong Relationships With Internal And External Partners.
Strategic Mindset And Problem-Solving Abilities: A Successful Candidate Must Possess A Strategic Mindset And Strong Problem-Solving Abilities To Identify Business Challenges And Develop Innovative Solutions To Address Them. They Should Also Have Experience In Developing And Monitoring Kpis To Measure The Success Of It Strategic Plans.

Required Skills

Change Management
Communication Skills
Project Management
Data Analysis
Problem Solving
Budget management
Team Leadership
Risk assessment
Strategic Thinking
Stakeholder management
Innovation
Technology Expertise

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Manager, IT Strategic Planning in Mexico City, CDMX, Mexico is between MXN$ 1,200,000 - MXN$ 1,800,000 per year. This equates to approximately $63,700 - $95,500 USD per year. However, the exact salary may vary based on factors such as the specific company, industry, and level of experience. It is also important to note that salaries may be impacted by the current economic climate and job market in Mexico City.

Additional Information

Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesSpanish

Job PostedOctober 10th, 2024

Apply BeforeApril 11th, 2026

This job posting is from a verified source.

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