Welcome to Zendesk, a customer service software company that is revolutionizing the way businesses interact with their customers. We are seeking a highly experienced and motivated Senior Director of Sales Operations to join our dynamic team. As the Senior Director, you will play a critical role in driving the success and growth of our sales operations. We need a leader who is strategic, data-driven, and has a strong track record of building and managing high-performing sales teams. If you are a results-oriented individual with a passion for sales and operations, we want to hear from you!
- Develop and implement strategic plans to drive the success and growth of sales operations.
- Build and manage a high-performing sales team, providing coaching and mentoring to ensure their success.
- Utilize data and analytics to identify opportunities for improvement and make data-driven decisions.
- Collaborate with cross-functional teams, such as marketing and product, to align sales strategies with overall company goals.
- Develop and maintain sales processes and procedures, ensuring efficiency and effectiveness.
- Implement and manage sales tools and technologies to support the sales team.
- Monitor and analyze sales performance metrics, making adjustments as needed to meet or exceed targets.
- Oversee the development of sales training programs to continuously improve the skills and knowledge of the sales team.
- Develop and manage the sales operations budget, ensuring resources are allocated effectively.
- Stay up-to-date with industry trends and best practices in sales operations, incorporating them into strategies and processes.
- Communicate regularly with senior leadership, providing updates on sales operations performance and initiatives.
- Foster a positive and collaborative work environment, promoting teamwork and a customer-centric mindset.
- Represent the company and its values in all interactions with customers, partners, and the public.
Extensive Experience In Sales Operations: A Senior Director Of Sales Operations At Zendesk Should Have A Minimum Of 10 Years Of Experience In Sales Operations, With A Track Record Of Success In Managing And Optimizing Sales Processes, Forecasting, And Data Analysis.
Strong Leadership And Management Skills: This Role Involves Managing A Team Of Sales Operations Professionals, So The Ideal Candidate Should Have Proven Experience In Leading And Motivating A Team, As Well As Strong Communication And Collaboration Skills.
Strategic Thinking And Problem-Solving Abilities: The Senior Director Of Sales Operations Will Be Responsible For Developing And Implementing Sales Strategies And Initiatives, As Well As Identifying And Addressing Any Issues Or Challenges That May Arise. Therefore, The Ideal Candidate Should Have Strong Strategic Thinking And Problem-Solving Abilities.
Excellent Analytical And Data-Driven Mindset: This Role Requires A Deep Understanding Of Sales Data, Metrics, And Analytics. The Ideal Candidate Should Have Advanced Excel Skills And Experience With Crm And Sales Forecasting Tools, As Well As The Ability To Use Data To Make Informed Decisions And Drive Sales Performance.
Knowledge Of Zendesk Products And Industry: While Not A Requirement, Familiarity With Zendesk's Products And The Saas Industry Can Be A Valuable Asset For A Senior Director Of Sales Operations At Zendesk. This Knowledge Can Help The Candidate Better Understand The Company's Sales Processes And Make Strategic Decisions That Align With The Company's Goals And Objectives.
Process Improvement
Data Analysis
Market Research
Forecasting
Budget management
Pipeline management
Team Leadership
Sales training
Sales Strategy
performance tracking
Stakeholder
Crm Implementation
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Director, Sales Operations is between $146,000 and $185,000 per year. However, this can vary depending on factors such as location, industry, and company size. Some Senior Directors, Sales Operations may earn higher salaries, up to $250,000 or more, depending on their experience and the specific responsibilities of their role.
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Zendesk, Inc. is an American customer service software company headquartered in San Francisco, California.
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