Senior Customer Success Manager

We are looking for an experienced Senior Customer Success Manager at Zendesk to join our team and help our customers achieve their business goals. As the Senior Customer Success Manager, you will be responsible for developing and managing relationships with key customer stakeholders, driving customer adoption of our products, and ensuring customer satisfaction.To be successful in this role, you need to have a minimum of five years of experience leading customer success efforts in a technology-focused organization. You will need to have a deep understanding of customer success and account management processes, excellent problem-solving skills, and the ability to think strategically. You should also have experience managing customer success teams and collaborating with cross-functional teams. A passion for customer success, strong communication skills, and an entrepreneurial spirit are all must-haves for this role.If you’re passionate about helping customers succeed and want to join a fast-paced, innovative team, then we want to hear from you!

Responsibilities:

1. Develop and manage relationships with key customer stakeholders.
2. Drive customer adoption of products.
3. Ensure customer satisfaction.
4. Manage customer success teams.
5. Collaborate with cross-functional teams.
6. Solve customer issues quickly and effectively.
7. Think strategically and proactively.
8. Communicate effectively with customers and internal teams.
9. Develop and implement customer success strategies.
10. Monitor customer success metrics and trends.
11. Utilize customer feedback to identify areas of improvement.
12. Stay up to date on changes in customer success best practices.

According to JobzMall, the average salary range for a Senior Customer Success Manager is $70,000 to $90,000 per year. This salary range may vary depending on the company and location.

Zendesk, Inc. is an American customer service software company headquartered in San Francisco, California.