"Are you a data-driven problem solver with a passion for driving business success? Look no further! At Zendesk, we are seeking a highly skilled Senior Analyst to join our dynamic Product Analytics team. As a key member of our organization, you will play a critical role in driving product strategy and decision-making through in-depth data analysis and insights. Success in this role requires a combination of technical expertise, strategic thinking, and strong communication skills. If you are a self-motivated and collaborative individual with a proven track record in product analytics, we want to hear from you!"
- Conduct in-depth data analysis to identify key trends and insights that inform product strategy and decision-making.
- Collaborate with cross-functional teams, including product managers and engineers, to understand business needs and develop data-driven solutions.
- Design and maintain dashboards and reports to track product performance and KPIs.
- Develop and implement statistical models and predictive analytics to identify opportunities for product improvement and growth.
- Communicate complex data findings and insights to various stakeholders in a clear and concise manner.
- Stay up-to-date on industry trends and best practices in data analysis and product analytics.
- Identify and recommend areas for process improvement and optimization within the product analytics team.
- Mentor and guide junior analysts in data analysis techniques and best practices.
- Collaborate with other senior analysts to share knowledge and insights and drive overall team success.
- Utilize various tools and technologies to extract, transform and analyze large datasets efficiently.
- Monitor and ensure data accuracy, completeness, and consistency across all product analytics initiatives.
- Work closely with the data engineering team to maintain and improve data infrastructure and systems.
- Keep sensitive data confidential and adhere to data privacy and security policies.
- Identify and implement new methods and tools to improve data analysis and operational efficiency.
- Participate in strategic planning and decision-making processes to drive business success.
Minimum Of 5-7 Years Of Experience In Data Analysis And Product Analytics, With A Focus On Saas Products.
Proven Track Record Of Driving Business Insights And Recommendations Through Data Analysis And Visualization.
Strong Proficiency In Sql And Experience With Data Visualization Tools Such As Tableau Or Looker.
In-Depth Knowledge Of Product Analytics Techniques And Methodologies, Including A/B Testing And Cohort Analysis.
Excellent Communication And Collaboration Skills, With The Ability To Effectively Present Complex Data Findings To Cross-Functional Teams And Senior Leadership.
Data Analysis
Market Research
A/B testing
Data Visualization
Statistical modeling
Competitive analysis
product strategy
Product Roadmapping
Dashboard Creation
User Behavior Analysis
Product Performance Tracking
Communication
Conflict Resolution
Leadership
Time management
Critical thinking
Teamwork
Active Listening
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Senior Analyst, Product Analytics is between $95,000 - $140,000 per year. This range can vary depending on factors such as location, industry, company size, and level of experience. Senior Analysts in larger companies or in industries with higher demand for their skills may earn salaries on the higher end of the range. Additionally, those with more experience and specialized skills in product analytics may also command higher salaries.
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Zendesk, Inc. is an American customer service software company headquartered in San Francisco, California.
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