Hello there, Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment and have a knack for managing complex projects? If so, we have an exciting opportunity for you to join our team as a Managed Services Consultant at Zendesk. As a key member of our Managed Services team, you will work closely with our clients to understand their business needs and provide tailored solutions using our cutting-edge technology. We are looking for a driven and experienced professional who can bring their technical expertise and customer-centric approach to help our clients succeed. If this sounds like you, read on to learn more about the qualifications and responsibilities for this role.
- Collaborate with clients to understand their business needs and provide customized solutions using Zendesk technology.
- Serve as the primary point of contact for clients, providing exceptional customer service and support.
- Utilize technical expertise to troubleshoot and resolve complex issues and challenges faced by clients.
- Manage and prioritize multiple projects and tasks in a fast-paced and dynamic environment.
- Act as a consultant and advisor to clients, offering insights and recommendations to optimize their use of Zendesk products and services.
- Conduct regular meetings and check-ins with clients to ensure their satisfaction and identify areas for improvement.
- Stay up-to-date on industry trends and best practices in order to continuously improve and enhance our services.
- Collaborate with cross-functional teams to identify and implement new features and functionalities for clients.
- Document and track client interactions, issues, and resolutions for future reference.
- Provide training and support to clients on how to effectively use Zendesk products.
- Identify and promote opportunities for upselling and cross-selling of Zendesk products and services.
- Act as a brand ambassador for Zendesk, building and maintaining strong relationships with clients.
- Continuously monitor and analyze client data to identify areas for improvement and growth.
- Adhere to company policies and procedures, including maintaining client confidentiality and data protection.
- Participate in team meetings and trainings to stay updated on product knowledge and industry developments.
Strong Technical Expertise: A Managed Services Consultant At Zendesk Should Have A Deep Understanding Of Zendesk Products And Services, As Well As Experience With Other Relevant Technologies Such As Crm, Helpdesk Software, And It Infrastructure.
Project Management Skills: This Role Requires The Ability To Manage Multiple Projects Simultaneously, Prioritize Tasks, And Meet Deadlines. The Ideal Candidate Should Have Experience In Project Management Methodologies And Tools.
Excellent Communication Skills: As A Managed Services Consultant, Effective Communication Is Essential To Collaborate With Clients, Understand Their Needs, And Provide Solutions. This Includes Both Verbal And Written Communication Skills.
Client-Centric Approach: Zendesk's Managed Services Consultants Should Have A Customer-First Mindset And Be Able To Build Strong Relationships With Clients. They Should Be Able To Understand Their Pain Points And Provide Customized Solutions To Meet Their Specific Needs.
Analytical And Problem-Solving Abilities: The Role Requires A High Level Of Analytical Skills To Identify And Troubleshoot Complex Technical Issues. The Ideal Candidate Should Have A Strong Problem-Solving Mindset And Be Able To Think Creatively To Find Solutions.
Quality Assurance
Project Management
Technical Analysis
customer service
Data Analytics
Troubleshooting skills
Problem-Solving
Client communication
System integration
Software Configuration
It Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Managed Services Consultant in Lisbon, Portugal is between €35,000 and €45,000 per year. However, this can vary depending on the specific company, job responsibilities, and level of experience. It is always best to research the specific job and company you are interested in for a more accurate salary estimate.
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Zendesk, Inc. is an American customer service software company headquartered in San Francisco, California.
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