Managed Services Consultant

Remote

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Are you a tech-savvy problem solver with a passion for helping others? Do you have experience in managing and optimizing complex systems? If so, we have the perfect opportunity for you! We are seeking a Managed Services Consultant at Zendesk who will be responsible for providing exceptional support to our clients and ensuring their success with our products. As a member of our team, you will have the opportunity to work with cutting-edge technology and collaborate with a diverse group of individuals. Join us in making a difference in the world of customer service and support.

Provide exceptional technical support to clients using Zendesk products.
Troubleshoot and resolve complex technical issues reported by clients.
Manage and optimize complex systems to ensure smooth functioning.
Collaborate with cross-functional teams to identify and resolve technical issues.
Communicate effectively with clients to understand their needs and provide appropriate solutions.
Train and onboard new clients on Zendesk products and features.
Develop and maintain documentation and resources for clients to use as a reference.
Continuously improve and optimize processes to enhance client experience.
Stay updated with the latest technology trends and advancements in the customer service industry.
Proactively identify and suggest solutions for potential problems or challenges.
Provide regular reports and updates on client issues and resolutions to management.
Take ownership of client relationships and ensure their satisfaction and success with Zendesk products.
Participate in product testing and provide feedback to improve user experience.
Contribute to team and company initiatives to drive growth and success.
Represent Zendesk in a professional and positive manner at all times.

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 3 Years Of Experience In A Technical Consulting Role, Preferably In A Managed Services Environment.
Strong Understanding Of Zendesk Products And Services, Including Experience With Implementation, Configuration, And Customization.
Proven Track Record Of Successfully Managing And Delivering Multiple Projects On Time And Within Budget.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Collaborate With Clients, Team Members, And Stakeholders.

Required Skills

Project Management
Troubleshooting
Data Analysis
Communication
Time Management
customer service
Collaboration
Problem-Solving
Adaptability
Technical Expertise
System
Knowledge Of Zendesk

Soft Skills

Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Managed Services Consultant is between $70,000 and $120,000 per year. This range can vary depending on factors such as experience, location, and specific job responsibilities. Additionally, bonuses and benefits may also be included in the overall compensation package.

Additional Information

Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 6th, 2024

Apply BeforeSeptember 18th, 2025

This job posting is from a verified source.

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