Lead UX Researcher

Remote

Full-TimeDepends on ExperienceMid-LevelPhd or Professional

Job Description

At Zendesk, we're on a mission to make customer service easier and more effective. We’re looking for a Lead UX Researcher who is passionate about uncovering insights from customer feedback and transforming them into tangible improvements for our products.As a Lead UX Researcher, you will be responsible for leading a team of UX Researchers to help uncover customer needs, identify opportunities, and develop product solutions that meet customer expectations. You will be a key part of the product development lifecycle, working closely with product managers, UX designers, and engineers.To be successful in this role, you will need to have a passion for user experience research and the ability to leverage customer feedback to inform product decisions. You should also be comfortable in a fast-paced, highly collaborative environment and have a proven ability to lead and mentor a team.We are looking for a Lead UX Researcher who is organized, creative, and passionate about understanding customers and transforming their feedback into meaningful product improvements. If that sounds like you, we’d love to hear from you!

Responsibilities:

Lead a team of UX Researchers to uncover customer needs and identify opportunities for product improvements.
Develop research plans and execute user experience research activities.
Analyze customer feedback and synthesize research findings to inform product decisions.
Work collaboratively with product managers, UX designers, and engineers to ensure successful product delivery.
Mentor and guide UX Researchers to help them develop their skills and knowledge.
Stay abreast of UX research trends and best practices.
Develop actionable insights from customer feedback.
Provide clear and concise written/verbal reports to internal stakeholders.
Manage the UX research budget and ensure resources are used efficiently.

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

Strong Interpersonal And Communication Skills
Demonstrated Ability To Think Strategically And Innovatively
Ability To Interpret Data And Analyze Complex User Research
Experienced In User Research Methodologies Such As Usability Testing
Contextual Inquiry
Interviews
Surveys
And Diary Studies
Knowledgeable In Industry-Standard Design
Ux
And Research Tools
Proven Track Record Of Successful Product And Feature Launches
Knowledge Of Lean And Agile Methodologies
Bachelor’s Or Advanced Degree In Human-Computer Interaction
Psychology

Required Skills

Data Analysis
User Experience
Prototyping
Interaction design
Reporting
Data Visualization
Research design
UX design
Personas
Wireframing
User Interviews
User testing
Usability Studies
User Journeys
Research Planning

Soft Skills

Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
flexibility
Critical thinking
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Lead UX Researcher is between $72,000 and $134,000 per year. The range may vary depending on the company, location, experience, and qualifications of the individual.

Additional Information

Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 13th, 2023

Apply BeforeSeptember 18th, 2025

This job posting is from a verified source.

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