Lead UX Researcher

Remote

Full-TimeDepends on ExperienceMid-LevelPhd or Professional

Job Description

At Zendesk, we are looking for a highly motivated and creative Lead UX Researcher to join our dynamic, collaborative team. We are seeking an individual with a passion for understanding people and a drive to create meaningful experiences. Our ideal candidate has experience in creating research strategies, leading research teams, and synthesizing insights to inform product design.To be successful in this role, you will need a deep understanding of user experience research approaches and methodologies, including experience in conducting usability tests, interviews, surveys, and other research activities. You will have excellent communication, analytical, and problem-solving skills, and you will be able to effectively collaborate with a wide range of stakeholders. You will also have experience leading and developing teams of UX researchers and be able to demonstrate a track record of successful projects.If you are passionate about creating user-centered experiences and have the skills and experience to excel in this role, we would love to hear from you!

Responsibilities:

Develop research strategies to inform product design.
Lead research teams in conducting usability tests, interviews, surveys, and other research activities.
Synthesize research insights to inform product design.
Communicate research findings and recommendations effectively.
Analyze user behavior and identify areas for improvement.
Lead and develop teams of UX researchers.
Track and report on project progress.
Stay up-to-date with user experience research methodologies and best practices.
Collaborate with a wide range of stakeholders.
Create meaningful user experiences through research-driven decisions.

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

Strong Communication Skills
Knowledge Of User-Centered Design Principles
Excellent Organizational Skills
Experience Leading Research Projects
Familiarity With Quantitative And Qualitative Research Methods
Experience In Ux/Ui Design
Ability To Assess User Feedback And Analyze User Behavior
Ability To Concisely Present Findings

Required Skills

Prototyping
Interaction design
Agile Methodology
A/B testing
Data Visualization
Design Thinking
User flows
usability testing
Surveys
Personas
User Interviews
Research analysis
Requirements Gathering
Stakeholder management
Accessibility

Soft Skills

Communication
Leadership
Time management
Interpersonal Skills
creativity
Organization
Critical thinking
collaboration
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Lead UX Researcher is $90,000 to $120,000 per year. This range is based on the salary information of UX researchers in the United States. The salary range can also vary depending on the company, geographical location, experience, and other factors.

Additional Information

Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedSeptember 1st, 2023

Apply BeforeSeptember 18th, 2025

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