Director, Workforce Planning & Optimization

989 Market St, San Francisco, CA 94103, USA

Full-TimeDepends on ExperienceSenior LevelBachelors

Job Description

Have total ownership of the WFM technology deployment project including coordinating user acceptance testing, regional roll-out, post-launch improvements and future enhancement once fully deployed. Train/Mentor/Direct, team on Scheduling principles, scheduling technology execution, workflow optimization, and best practice methods. Collaborate with front line Operations to refine/define workflows and best methods to support compliance and budget accountability. Develop detailed workforce budgets through analysis of historical performance/trends, investigation of industry best methods/trends, modeling of new programs, and maintaining synergy with company objectives. Build a high performing team that focuses on developing all talent within the Workforce Planning & Optimization.

Where is this job?

This job is located at 989 Market St, San Francisco, CA 94103, USA

Job Qualifications

Ability to multi-task and successfully work in a team and individually in high-pressure deadline driven environments
Previously managed multiple projects and coordinated activities for various individuals/groups
Exposure to Six Sigma approaches and/or business process development
MBA, advanced degree and/or certifications (Preferred)

Required Skills

People management
Workforce Management
Analytical skills (data driven)
Effective Time Management
Continuous improvement skills
Forecasting contact volume demand
Schedule Creation/Flexibility/Optimization

Soft Skills

Problem-Solving
Flexibility/Adaptability
Attention to detail and accuracy
Verbal and Written Communication
Multi tasker
Driven for excellence

Compensation

According to JobzMall, the average salary range for a Director, Workforce Planning & Optimization in 989 Market St, San Francisco, CA 94103, USA is between $98,000 to $156,000 per year. This range is based on the experience level and job title of the individual, as well as the size and scope of the organization. Other factors such as location, industry, and additional job duties may also affect the salary range.

Additional Information

Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedSeptember 8th, 2021

Apply BeforeJuly 20th, 2025

This job posting is from a verified source.

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