Digital Customer Success Manager

Mexico City, CDMX, Mexico

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Welcome to Zendesk, where we believe that customer success is not just a goal, but a mindset. We are currently seeking a passionate and dynamic Digital Customer Success Manager to join our team and help drive the success of our customers. As a key member of our Customer Success team, you will play a crucial role in ensuring our clients are able to fully utilize and optimize our digital customer engagement platform. If you are someone who thrives in a fast-paced, customer-centric environment and loves to build strong relationships with clients, then we want you on our team. Join us in our mission to help businesses provide exceptional customer experiences and drive their success forward.

Develop and maintain strong relationships with clients to understand their business needs and goals.
Act as the primary point of contact for clients, providing timely and professional support and guidance.
Understand and effectively communicate the features and capabilities of the digital customer engagement platform to clients.
Collaborate with cross-functional teams to ensure the successful implementation and adoption of the platform for clients.
Proactively identify and address any potential roadblocks or issues that may hinder client success.
Analyze client data and provide insights and recommendations for improving their use of the platform.
Continuously monitor and track client usage and adoption of the platform, ensuring maximum value and ROI.
Conduct regular check-ins with clients to gather feedback and identify opportunities for improvement or expansion.
Serve as an advocate for clients within the company, ensuring their needs and feedback are heard and addressed.
Stay up-to-date on industry trends and best practices to continuously improve the customer success strategy.
Collaborate with the sales team to identify and pursue upsell and cross-sell opportunities.
Provide training and support to clients on using the platform and its features effectively.
Act as a brand ambassador, promoting Zendesk's values and mission to customers.
Monitor and report on key metrics and KPIs related to customer success and satisfaction.
Contribute to the development of customer success processes and best practices.

Where is this job?

This job is located at Mexico City, CDMX, Mexico

Job Qualifications

Strong Understanding Of Digital Customer Success Principles: A Successful Candidate For This Role Should Have A Deep Understanding Of Customer Success Principles In The Digital Space, Including Customer Lifecycle Management, Retention Strategies, And Customer Engagement Tactics.
Experience With Saas Products: Knowledge And Experience Working With Software-As-A-Service (Saas) Products Is Essential For A Digital Customer Success Manager At Zendesk. This Includes Experience With Customer Onboarding, Product Adoption, And Support Services.
Excellent Communication And Interpersonal Skills: As A Digital Customer Success Manager, You Will Be Responsible For Building And Maintaining Relationships With Clients. Strong Communication And Interpersonal Skills Are Necessary To Effectively Communicate With Clients, Understand Their Needs, And Provide Support And Guidance.
Data-Driven Mindset: The Ability To Analyze And Interpret Data Is Crucial To The Role Of A Digital Customer Success Manager. This Includes The Use Of Analytics Tools To Track Customer Success Metrics, Identify Trends, And Make Data-Driven Decisions To Improve Customer Experience.
Project Management Experience: A Digital Customer Success Manager Must Be Able To Handle Multiple Projects And Tasks Simultaneously. Having Previous Experience In Project Management, Including Setting Timelines, Managing Resources, And Identifying And Resolving Roadblocks, Is A Valuable Qualification For This Role.

Required Skills

Communication Skills
Project Management
Data Analysis
Account Management
Time Management
Customer Support
Client Relations
Problem-Solving
Software Proficiency
Technical Knowledge
Customer
Training And Education

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Digital Customer Success Manager in Mexico City, CDMX, Mexico is between $25,000 to $40,000 (MXN) per month. This is equivalent to approximately $1,200 to $1,900 (USD) per month. However, this range can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries for this position, especially for those with more experience and a strong track record of success. Additionally, benefits such as bonuses, commissions, and health insurance may also be included in the compensation package.

Additional Information

Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesSpanish

Job PostedAugust 6th, 2025

Apply BeforeMay 10th, 2026

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