CX Strategist

Remote

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Lead a cross-functional Zendesk team to conduct contact center value consulting engagements. Develop compelling recommendations and present back to customer executive partners. Proven experience leading digital strategy and digital roadmap projects in a complex business and CX environment with strong facilitation skills with the ability to balance conversation within groups. Deep understanding of and passion for the customer lifecycle and managing the customer experience. Facilitate CX assessments with Zendesk customers and prospects to help them identify and solve customer service business challenges. Help customers/prospects develop coordinated, omni-channel customer engagement strategies. Use market/industry data to develop compelling content themes/topics for customer presentations. Assist in the authoring of content (e.g. white papers) focused on customer experience and industry trends.

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

6+ years operational experience in customer support or contact center roles
5+ years contact center value consulting experience, ideally in the context of helping customer support organizations achieve their strategic objectives
Solid understanding of the technology and tools that support contact centers
Experience addressing rapid growth and scale with a customer support organization

Required Skills

Presentation skills
Time Management Skills
Customer support skills
Strategic planning and analysis

Soft Skills

Verbal communication
Detail Oriented
Driven and self-motivated
Prioritizing skills
written communication
Problem Solving Skills
Flexibility/Adaptability
Multi tasker

Compensation

According to JobzMall, the average salary range for a CX Strategist is between $80,000 - $140,000 per year. This amount can vary depending on the company, the location, and the individual's experience and qualifications. CX Strategists typically have expertise in customer experience, customer research, customer journey mapping, customer segmentation, customer analytics, and other customer experience-related disciplines. They are responsible for developing and executing customer experience strategies to increase customer engagement

Additional Information

Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJuly 15th, 2021

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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