Customer Communications Analyst

989 Market St, San Francisco, CA 94103, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Connect the data and build analytics models to understand customer touch points across customer-facing teams, and how they influence customer success. Partner with functional customer-facing teams to better understand the reasoning behind how they operate. Help to develop a framework to experiment and learn which interactions lead to better customer outcomes. Find opportunities to improve our customer interactions through data, insights and partnering with functional leaders. Sift through large data sets via query languages and BI tools for dashboards and reporting. Educate and support teams with strategies on how to connect data to results. Use your visual and logical creativity to design and build insightful dashboards for teams to stay on top of their critical metrics and initiatives.

Where is this job?

This job is located at 989 Market St, San Francisco, CA 94103, USA

Job Qualifications

A knack for identifying and investigating anomalies in data and operations!
4+ years of experience in strategy consulting, data analytics, digital agency, or related field
Familiarity with marketing funnel reporting and industry critical metrics, such as MQLs, pipeline, and bookings
Experience with SQL and data warehouses

Required Skills

Tableau
BigQuery
Data Analytics
Effective Time Management
Explore
Excel / Google Sheet functions

Soft Skills

Prioritizing skills
Flexibility/Adaptability
Attention to detail and accuracy
Verbal and Written Communication
Driven for excellence

Compensation

According to JobzMall, the average salary range for a Customer Communications Analyst in 989 Market St, San Francisco, CA 94103, USA is $52,000 to $67,000 per year, depending on experience.

Additional Information

Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedSeptember 9th, 2021

Apply BeforeOctober 17th, 2025

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