Associate Solutions Consultant

Austin, TX, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Zendesk, where we're dedicated to delivering seamless customer experiences through innovative solutions. We're currently seeking an ambitious and motivated Associate Solutions Consultant to join our team. As an Associate Solutions Consultant, you will play a crucial role in helping businesses of all sizes improve their customer support processes by providing expert guidance and support. If you're a problem-solver with a passion for customer success, we want to hear from you! Read on for more details about this exciting opportunity.

Provide expert guidance and support to businesses of all sizes to improve their customer support processes.
Collaborate with clients to understand their needs and recommend appropriate solutions.
Develop and maintain a thorough understanding of Zendesk's products and services.
Conduct product demonstrations and presentations for clients.
Assist in the implementation and integration of Zendesk solutions.
Troubleshoot and resolve any technical issues that may arise during implementation.
Act as a liaison between clients and internal teams to ensure smooth communication and project progress.
Continuously stay updated on industry trends and best practices related to customer support.
Participate in training and development opportunities to enhance product knowledge and consulting skills.
Assist in the development of sales materials and proposals.
Provide timely and accurate updates to management on project status and potential risks.
Build and maintain strong relationships with clients to promote customer satisfaction and retention.
Collaborate with the sales team to identify and pursue new business opportunities.
Represent Zendesk in a professional and knowledgeable manner at industry events and conferences.
Adhere to company policies and procedures and maintain confidentiality of client information.

Where is this job?

This job is located at Austin, TX, USA

Job Qualifications

Strong Technical Knowledge: A Successful Associate Solutions Consultant Should Have A Solid Understanding Of Software Development, Web Technologies, And Programming Languages Such As Html, Css, Javascript, And Sql.
Excellent Communication Skills: This Role Requires Frequent Interaction With Clients, Sales Teams, And Technical Teams. Therefore, Strong Verbal And Written Communication Skills Are Essential For Effectively Communicating Technical Concepts And Solutions.
Customer Service Experience: As An Associate Solutions Consultant, You Will Be Responsible For Understanding A Customer's Needs And Providing Them With The Best Possible Solutions. Previous Experience In Customer Service Or Support Roles Is Highly Valued In This Position.
Analytical And Problem-Solving Skills: This Role Involves Identifying And Solving Complex Technical Issues For Clients. Candidates Should Have Strong Analytical And Problem-Solving Skills To Troubleshoot Issues And Come Up With Innovative Solutions.
Team Player: The Ability To Work Collaboratively With Cross-Functional Teams Is Crucial For Success In This Role. Candidates Should Be Able To Work Effectively In A Team Environment And Have A Strong Commitment To Supporting Team Goals And Objectives.

Required Skills

Communication
Time Management
Attention to detail
Presentation skills
customer service
Relationship Building
Sales Support
Collaboration
Problem-Solving
Software Proficiency
Technical Knowledge
Product Expertise

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy

Compensation

According to JobzMall, the average salary range for a Associate Solutions Consultant in Austin, TX, USA is between $50,000 and $80,000 per year. This salary range can vary depending on factors such as the company, industry, experience, and education of the individual. Associates Solutions Consultants typically have a bachelor's degree in a related field and may have previous experience in sales, customer service, or consulting. With experience and additional skills, an Associate Solutions Consultant may have the opportunity for career advancement and a higher salary range.

Additional Information

Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 10th, 2024

Apply BeforeSeptember 18th, 2025

This job posting is from a verified source.

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