Crisis Response Manager

Serve as Escalations Specialist for sensitive escalations, managing escalations from intake to execution to root cause resolution. Exercise strong business judgment through handling sensitive and complex escalations. Partner with local leadership to effectively communicate issues and their resolution. Engage with policy verticals and cross-functional stakeholders to drive large-scale changes based on key insights from managing incidents. Review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines. You will be responsible for managing complex and evolving incidents from end to end. You'll be involved in sensitive escalation management and will work closely with senior stakeholders across the business to ensure alignment in applying policy principles and addressing brand risk. You will be required to work cross-functionally across Policy Development, Policy Verticals, Scaled Abuse, Product, Infrastructure and Programs, and Global Scaled Operations to operationalize, enforce, and communicate policies that keep users safe and minimize brand risk to the platform.

According to JobzMall, the average salary range for a Crisis Response Manager in 901 Cherry, 901 Cherry Ave, San Bruno, CA 94066, USA is $74,000 to $115,000 per year. This range depends on the experience and qualifications of the individual.

YouTube is an American video-sharing website headquartered in San Bruno, California. Three former PayPal employees—Chad Hurley, Steve Chen, and Jawed Karim—created the service in February 2005. Google bought the site in November 2006 for US$1.65 billion; YouTube now operates as one of Google's subsidiaries.