Intern, Associate Technical Account Manager

Welcome to Yardi! We are a leading provider of software solutions for the real estate industry, and we are looking for a talented and driven individual to join our team as an Intern, Associate Technical Account Manager. In this role, you will have the opportunity to dive into the world of technology and gain hands-on experience in client support and account management while working with some of the biggest names in real estate. We are seeking someone who is passionate about problem-solving, has excellent communication skills, and is eager to learn and grow with us. If you are a self-motivated and detail-oriented individual with a strong interest in the intersection of technology and real estate, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service to clients in the real estate industry.
2. Troubleshoot technical issues and provide timely resolutions to clients.
3. Build and maintain strong relationships with clients to ensure their satisfaction with our products and services.
4. Assist in managing client accounts and ensuring their needs are met.
5. Collaborate with cross-functional teams to address and resolve client issues.
6. Communicate effectively with clients via email, phone, and in-person meetings.
7. Continuously learn and stay updated on our software solutions and the real estate industry.
8. Assist in creating and maintaining documentation and training materials for clients.
9. Identify opportunities for improvement in our software and processes.
10. Work closely with the Technical Account Manager to support their efforts in managing client relationships.
11. Maintain accurate and detailed records of client interactions and resolutions.
12. Complete assigned tasks and projects in a timely and efficient manner.
13. Proactively identify potential issues and address them before they escalate.
14. Adhere to company policies and procedures.
15. Participate in team meetings and contribute ideas to improve processes and customer satisfaction.
16. Represent the company in a professional and positive manner at all times.
17. Take initiative to continually improve skills and knowledge in the areas of technology and real estate.

According to JobzMall, the average salary range for a Intern, Associate Technical Account Manager in Santa Ana, CA, USA is $50,000-$70,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual.

Dedicated to the design, development, and support of real estate investment management and property management software.