Customer Service Representative I

Irving, TX, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Yardi, a leading real estate software company. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative I. As a member of our customer service team, you will have the opportunity to directly impact the satisfaction and success of our clients. We are looking for someone who is passionate about providing exceptional customer service and has excellent communication and problem-solving skills. If you are a self-starter who thrives in a fast-paced environment, we want to hear from you!

Provide exceptional customer service to clients through various channels such as phone, email, and chat.
Act as the first point of contact for clients and assist with any inquiries or concerns they may have.
Utilize effective communication skills to actively listen to clients and understand their needs.
Resolve customer issues and complaints in a timely and professional manner.
Maintain a high level of product knowledge to accurately answer client questions and provide support.
Collaborate with other team members and departments to ensure customer needs are met.
Document and track all customer interactions and resolutions in a timely manner.
Continuously seek opportunities to improve customer satisfaction and retention.
Provide feedback and suggestions to improve customer service processes and procedures.
Stay up-to-date with company policies, procedures, and products to effectively assist clients.
Meet and exceed performance metrics and goals set by the company.
Display a positive and professional attitude towards clients and colleagues.
Maintain a calm and empathetic demeanor when dealing with difficult or upset customers.
Adhere to all company policies and procedures, including privacy and security protocols.
Attend training and development sessions to continuously improve customer service skills.

Where is this job?

This job is located at Irving, TX, USA

Job Qualifications

Excellent Communication Skills: A Successful Customer Service Representative I At Yardi Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Clients And Colleagues.
Strong Problem-Solving Abilities: The Ability To Quickly Identify And Resolve Customer Issues Is Crucial For This Role. A Qualified Candidate Should Be Able To Think Critically And Find Solutions To Complex Problems.
Knowledge Of Yardi Products: Familiarity With Yardi's Suite Of Products And Services Is Essential For A Customer Service Representative I. This Includes A Thorough Understanding Of Yardi's Property Management Software And Its Various Modules.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Preferred. This Could Include Working In A Call Center, Retail, Or Hospitality Setting Where The Candidate Has Gained Experience In Handling Customer Inquiries And Providing Solutions.
Attention To Detail: In A Fast-Paced Environment, It Is Crucial For A Customer Service Representative I To Have Attention To Detail To Ensure Accurate And Timely Responses To Customer Inquiries. This Includes Accurately Documenting Customer Interactions And Following Up On Any Outstanding Issues.

Required Skills

Communication
Time Management
Attention to detail
Conflict Resolution
Active listening
Teamwork
Empathy
Patience
Problem-Solving
Adaptability
Multi-tasking
Customer

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Representative I in Irving, TX, USA is $29,000-$36,000 per year. However, this can vary depending on factors such as experience, skills, and the specific company or industry the individual is working in.

Additional Information

Yardi is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 11th, 2025

Apply BeforeJune 21st, 2025

This job posting is from a verified source.

See an issue with this job? Report it to us