Associate Technical Account Manager

Welcome to Yardi, a leading provider of software solutions for the real estate industry. We are currently seeking an Associate Technical Account Manager to join our dynamic team. As an Associate Technical Account Manager, you will play a crucial role in the success of our clients by providing technical support and building strong relationships. We are looking for someone who is passionate about technology, customer service, and has a strong attention to detail. If you have a background in software support and a desire to grow in a fast-paced environment, this could be the perfect opportunity for you. Read on to learn more about the qualifications and responsibilities for this exciting position.

1. Provide technical support to clients using Yardi software solutions.
2. Build and maintain strong relationships with clients, serving as their main point of contact for technical inquiries or issues.
3. Collaborate with cross-functional teams to troubleshoot and resolve technical issues for clients.
4. Conduct training sessions for clients to ensure they are utilizing Yardi software effectively.
5. Monitor and analyze client usage of Yardi software, identifying areas for improvement and making recommendations for optimization.
6. Stay up-to-date with industry trends and advancements in technology to provide the best support and solutions to clients.
7. Proactively communicate with clients regarding updates, upgrades, and new features of Yardi software.
8. Document and track all client interactions and resolutions in a CRM system.
9. Work closely with the sales team to identify opportunities for upselling and cross-selling to existing clients.
10. Participate in team meetings and provide feedback on ways to improve client satisfaction and support processes.
11. Continuously seek opportunities to enhance the client experience and maintain high levels of customer satisfaction.
12. Contribute to the overall growth and success of the company by achieving individual and team targets and objectives.

According to JobzMall, the average salary range for a Associate Technical Account Manager in Singapore is between SGD 4,000 to SGD 6,000 per month. However, the salary can vary depending on the specific company, industry, and level of experience. Some companies may offer higher salaries and additional benefits for experienced candidates or those with specialized skills. It is important to research and negotiate with potential employers to determine a fair salary for your qualifications and experience.

Dedicated to the design, development, and support of real estate investment management and property management software.