Associate Technical Account Manager
Are you a tech-savvy problem solver with a passion for customer service? Do you enjoy working with cutting-edge software and providing technical support to clients? If so, we have an exciting opportunity for you as an Associate Technical Account Manager at Yardi! In this role, you will have the opportunity to work with a dynamic team, utilizing your technical expertise and communication skills to build and maintain strong relationships with our clients. We are seeking a highly motivated individual with a strong background in technology and a desire to provide exceptional service to join our team. If you thrive in a fast-paced environment, have excellent troubleshooting abilities, and are driven to exceed customer expectations, we encourage you to apply for this role!
- Provide exceptional technical support to clients, troubleshooting any issues that may arise with the software.
- Build and maintain strong relationships with clients, serving as their primary point of contact for all technical inquiries and concerns.
- Utilize your strong background in technology to effectively communicate with clients and understand their needs.
- Continuously learn and stay up-to-date with the latest software updates and developments.
- Collaborate with the team to identify and implement solutions to improve client experience and increase efficiency.
- Document and track all client interactions and technical issues, ensuring timely and accurate resolution.
- Proactively identify potential issues and provide proactive solutions to prevent them from occurring.
- Provide training and support to clients on new features and updates to the software.
- Act as a liaison between clients and internal teams, ensuring timely and effective communication and issue resolution.
- Continuously strive to exceed customer expectations and provide exceptional customer service.
- Participate in team meetings and provide valuable insights and recommendations for improvement.
- Stay organized and prioritize tasks to effectively manage a high volume of client inquiries.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Contribute to the development and improvement of internal processes and procedures to enhance the overall client experience.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 2 Years Of Experience In A Technical Support Or Account Management Role.
Knowledge And Experience With Yardi Software Products, Including Voyager And/Or Rentcafe.
Excellent Communication And Customer Service Skills, With The Ability To Effectively Communicate Technical Information To Non-Technical Individuals.
Strong Problem-Solving And Analytical Skills, With The Ability To Troubleshoot And Resolve Technical Issues In A Timely Manner.
Quality Assurance
Project Management
Data Analysis
Time Management
customer service
Collaboration
Training and Development
Problem-Solving
Client communication
Software Implementation
Technical Troubleshooting
Software Configuration
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Associate Technical Account Manager in Denver, CO, USA is between $60,000 and $80,000 per year. This range can vary depending on factors such as experience, education, and specific job responsibilities.
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