Associate Technical Account Manager

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you as an Associate Technical Account Manager at Yardi!As an Associate Technical Account Manager, you will serve as a key liaison between our clients and our technical teams, ensuring that our clients receive the highest level of support and service for our industry-leading software solutions. You will have the opportunity to work with cutting-edge technology and collaborate with a team of talented professionals to drive success for our clients.To excel in this role, you must have a strong technical background, excellent communication skills, and the ability to adapt to evolving client needs. If you are ready to take your career to the next level and join a dynamic and growing company, we encourage you to apply for this exciting opportunity.

1. Serve as the primary point of contact for clients, providing exceptional customer service and support for our software solutions.
2. Collaborate with cross-functional teams to identify and resolve technical issues, ensuring timely and effective resolution for clients.
3. Build and maintain strong relationships with clients, serving as a trusted advisor and understanding their unique business needs.
4. Conduct regular check-ins with clients to ensure satisfaction and identify opportunities for upselling and cross-selling.
5. Stay up-to-date on industry trends and product updates in order to provide informed recommendations and solutions to clients.
6. Troubleshoot and resolve complex technical problems, utilizing your strong technical knowledge and problem-solving skills.
7. Train clients on new features and functionalities of our software, ensuring they are able to fully utilize and maximize its capabilities.
8. Communicate technical information clearly and effectively to non-technical stakeholders.
9. Act as a liaison between clients and our technical teams, translating client needs and requirements into technical solutions.
10. Proactively identify areas for improvement and make recommendations to enhance the client experience and drive client success.

According to JobzMall, the average salary range for a Associate Technical Account Manager in Raleigh, NC, USA is between $60,000 and $80,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry the individual is working in. Some companies may also offer additional benefits such as bonuses, stock options, and other incentives.

Dedicated to the design, development, and support of real estate investment management and property management software.