Associate Technical Account Manager
Are you a motivated individual with a passion for technology and customer service? Do you thrive in a fast-paced environment and enjoy problem solving? If so, Yardi is looking for an Associate Technical Account Manager to join our growing team. In this role, you will have the opportunity to work with cutting-edge software and provide technical support to our valued clients. We are seeking a detail-oriented and self-motivated individual with excellent communication skills and a strong technical background. If you are ready to take on a new challenge and be a part of a dynamic team, we encourage you to apply.
- Provide technical support to clients: The Associate Technical Account Manager will be responsible for providing technical support to clients using our software, addressing any issues or concerns they may have and ensuring their satisfaction.
- Troubleshoot and problem solve: This role requires the individual to be able to quickly and efficiently troubleshoot technical issues and provide solutions for clients.
- Maintain relationships with clients: The Associate Technical Account Manager will be responsible for maintaining positive relationships with clients and ensuring their needs are met.
- Communicate effectively: Excellent communication skills are essential for this role, as the individual will be required to communicate technical information to clients in a clear and concise manner.
- Stay up-to-date with technology: The individual in this role will be responsible for staying current with the latest technology trends and updates in order to provide the best support to clients.
- Collaborate with team members: The Associate Technical Account Manager will work closely with other team members to address complex technical issues and provide the best solutions for clients.
- Document and track technical issues: It is important for the individual in this role to accurately document and track technical issues and resolutions for future reference.
- Manage multiple tasks and priorities: This role will require the individual to handle multiple tasks and prioritize them effectively in a fast-paced environment.
- Provide training and support: The Associate Technical Account Manager may be responsible for providing training and support to clients on how to use our software effectively.
- Demonstrate strong attention to detail: The individual in this role must have a strong attention to detail in order to effectively troubleshoot and resolve technical issues for clients.
Bachelor's Degree In Computer Science, Information Technology, Or Related Field
2-3 Years Of Experience In Technical Support Or Account Management In The Software Industry
Strong Understanding Of Yardi Software Products And Experience With Property Management Industry
Excellent Communication And Interpersonal Skills To Effectively Communicate Technical Information To Non-Technical Clients
Ability To Multitask And Prioritize Tasks In A Fast-Paced Environment To Meet Client Needs And Deadlines
Project Management
Training
Troubleshooting
Data Analysis
Communication
Time Management
customer service
Collaboration
Organization
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Associate Technical Account Manager in Atlanta, GA, USA is between $60,000 to $95,000 per year. However, this can vary depending on factors such as the company, experience level, and education.
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