Associate Technical Account Manager
Are you a tech-savvy problem solver with a passion for client satisfaction? Look no further, because Yardi Systems is seeking an Associate Technical Account Manager to join our growing team. As an essential member of our customer service department, you will work closely with our clients to ensure the smooth operation and optimization of our software solutions. We are looking for candidates with a strong technical background, excellent communication skills, and a customer-centric mindset. If you thrive in a fast-paced environment and are ready to take your career to the next level, we want to hear from you!
- Communicate with clients to understand their needs and provide technical support and guidance for Yardi Systems software solutions
- Troubleshoot and resolve technical issues reported by clients in a timely manner
- Collaborate with the development and implementation teams to identify and address any software bugs or issues
- Proactively monitor client accounts to ensure software is functioning properly and meeting their needs
- Conduct regular check-ins with clients to gather feedback and address any concerns or questions they may have
- Act as a liaison between the client and internal teams, providing updates and status reports as needed
- Assist with software implementations and upgrades for clients, ensuring a smooth and successful transition
- Stay up-to-date on industry trends and advancements to better support clients and offer innovative solutions
- Provide training and support to clients on new software features and updates
- Maintain accurate and detailed records of all client interactions and technical support provided.
Strong Technical And Analytical Skills: Candidates For This Role Should Have A Solid Understanding Of Software Development, Troubleshooting, And Programming Languages. They Should Also Possess Strong Problem-Solving Abilities And Be Able To Analyze Complex Technical Issues.
Customer Service Experience: As An Associate Technical Account Manager At Yardi, Candidates Will Be Responsible For Building And Maintaining Relationships With Clients. This Requires Excellent Customer Service Skills And The Ability To Effectively Communicate Technical Information To Non-Technical Individuals.
Project Management Experience: This Role Involves Working On Multiple Projects Simultaneously, So Candidates Should Have Experience In Project Management And Be Able To Prioritize Tasks Effectively.
Knowledge Of Real Estate Industry: Yardi Provides Software Solutions For The Real Estate Industry, So Candidates With Knowledge Or Experience In This Field Will Have An Advantage. This Includes Understanding Of Property Management, Leasing, And Accounting Processes.
Bachelor's Degree In A Related Field: While Not Always Required, A Degree In Computer Science, Engineering, Or A Related Field Can Demonstrate A Strong Foundation In Technical Skills And Knowledge. Yardi May Also Prefer Candidates With A Degree In Business Or Real Estate To Understand The Industry And Client Needs Better.
Project Management
Troubleshooting
Data Analysis
Account Management
Communication
Time Management
Technical Support
Problem Solving
customer service
Client Relations
System integration
Software Training
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Associate Technical Account Manager in Santa Barbara, CA, USA is between $60,000 and $100,000 per year. However, this can vary depending on factors such as experience, skills, and the specific company or industry.
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