Clinical Receptionist

Welcome to Yale University, one of the world's leading academic institutions. We are currently seeking a highly organized and personable Clinical Receptionist to join our team at the Yale Medical Group. As the first point of contact for our patients, you will play a crucial role in ensuring their experience at our clinic is both welcoming and efficient. If you are a detail-oriented individual with exceptional communication skills and a passion for providing exceptional customer service, we encourage you to apply. At Yale, we value diversity and are committed to fostering an inclusive and respectful workplace. Join us in our mission to advance health, learning, and research for the betterment of our global community.

1. Greet and welcome patients and visitors to the clinic in a friendly and professional manner.
2. Maintain a clean and organized reception area, ensuring it is stocked with necessary supplies.
3. Answer incoming calls and direct them to the appropriate departments or individuals.
4. Schedule patient appointments and maintain accurate appointment records.
5. Verify patient insurance information and collect copays or payments as needed.
6. Communicate with patients and their families regarding any necessary paperwork or forms.
7. Provide assistance to patients with completing forms and navigating the check-in process.
8. Monitor and manage patient flow to ensure timely and efficient service.
9. Handle patient inquiries and concerns, and escalate any complex issues to the appropriate personnel.
10. Collaborate with other clinic staff to maintain a high level of customer service and patient satisfaction.
11. Follow all relevant policies and procedures to maintain patient confidentiality and privacy.
12. Participate in training and professional development opportunities to enhance knowledge and skills.
13. Contribute to the overall positive image of Yale University and the Yale Medical Group.
14. Support and promote a diverse and inclusive work environment by treating all patients and colleagues with respect and sensitivity.
15. Adhere to all safety and security protocols to ensure the well-being of patients, staff, and visitors.

According to JobzMall, the average salary range for a Clinical Receptionist in New Haven, CT, USA is between $35,000 and $45,000 per year. This may vary depending on factors such as experience, education, and specific job responsibilities.

Yale University is a private Ivy League research university in New Haven, Connecticut. Founded in 1701, it is the third-oldest institution of higher education in the United States and one of the nine Colonial Colleges chartered before the American Revolution. Yale is ranked as one of the top universities in the world.