Technical Field Representative (Floater)

Oakland, CA, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you a tech-savvy individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced, ever-changing environment? If so, we have the perfect opportunity for you! Xerox is seeking a highly motivated Technical Field Representative (Floater) to join our team. As a Floater, you will have the opportunity to work with a variety of clients, troubleshoot technical issues, and provide support to our customers. This is a great opportunity for someone who enjoys problem-solving, building relationships, and constantly learning in the technology industry. To excel in this role, you must have excellent communication skills, a strong technical background, and the ability to adapt to different environments. Join our team and be a part of a company that is at the forefront of the technology industry.

Provide exceptional customer service to clients, ensuring their needs and concerns are addressed promptly and effectively.
Troubleshoot technical issues and provide timely and accurate solutions.
Work with a variety of clients, adapting to their unique needs and environments.
Keep up-to-date with the latest technology trends and updates in order to provide the best support to clients.
Build and maintain strong relationships with clients, earning their trust and loyalty.
Communicate clearly and effectively with clients, colleagues, and management.
Maintain a professional and positive attitude, even in fast-paced and challenging situations.
Continuously learn and improve technical skills to effectively troubleshoot and support a wide range of technology products.
Represent the company in a professional and positive manner at all times.
Maintain accurate and organized records of client interactions and technical issues.
Collaborate with team members to share knowledge and resources, and provide support when needed.
Adhere to company policies, procedures, and standards to ensure consistency in service delivery.
Demonstrate adaptability and flexibility in responding to changing environments and client needs.
Maintain a high level of productivity and efficiency in order to meet performance targets.
Act as a brand ambassador for the company and promote a positive image at all times.

Where is this job?

This job is located at Oakland, CA, USA

Job Qualifications

Strong Technical Background: A Technical Field Representative At Xerox Should Have A Solid Understanding Of Technical Concepts And Be Able To Troubleshoot And Resolve Technical Issues Efficiently.
Customer Service Skills: As A Floater, The Representative Will Be Interacting With Various Clients And Should Possess Exceptional Customer Service Skills To Ensure A Positive Customer Experience.
Flexibility And Adaptability: This Role Requires The Ability To Adapt Quickly To Different Environments And Handle Unexpected Situations. The Ideal Candidate Should Be Able To Work Independently And Adjust To Changing Schedules And Priorities.
Communication Skills: A Technical Field Representative Must Have Excellent Communication Skills, Both Verbal And Written. They Will Be Responsible For Documenting Their Work And Communicating Technical Information To Clients In A Clear And Concise Manner.
Time Management And Organization: As A Floater, The Representative Will Be Responsible For Managing Their Own Schedule And Making Efficient Use Of Their Time. They Should Be Well-Organized And Able To Prioritize Tasks Effectively To Meet Deadlines And Deliver Quality Work.

Required Skills

Communication Skills
Time Management
Product knowledge
Multitasking
customer service
equipment maintenance
Resource management
Team collaboration
Problem-Solving
Technical Troubleshooting
Training And Coaching

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Field Representative (Floater) in Oakland, CA, USA is $60,000-$85,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the individual is working in. Some companies may offer additional benefits such as bonuses, commissions, and healthcare packages, which can also impact the overall salary range.

Additional Information

Xerox is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJuly 15th, 2025

Apply BeforeApril 11th, 2026

This job posting is from a verified source.

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