ServiceNow Administrator

11000 Weston Pkwy, Cary, NC 27513, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Provide production support for the ServiceNow application through troubleshooting, problem analysis, problem management and resolution to correct issues. Monitor, maintain and improve the health and stability of the ServiceNow application. Troubleshooting application, system and performance issues, and working with SAAS support ServiceNow as needed, to resolve Incidents and Service Requests within SLAs. Working with integrating legacy systems (including 3rd party supported) to resolve any integration issues Monitoring scheduled jobs/dependencies and job failure alerts to ensure timely error handling. Supporting custom and standard reports being used within ServiceNow. Applying code and/or data fixes as needed to resolve Incidents Supporting and maintaining the ServiceNow mobile functionality.

Where is this job?

This job is located at 11000 Weston Pkwy, Cary, NC 27513, USA

Job Qualifications

Strong knowledge and experience in ServiceNow implementation
Experienced or Certified ServiceNow System Administrator
Minimum 5 years of IT experience
Participation in an on-call rotation model to provide 24x7 coverage
Experience with ITIL Processes and Tools a plus

Required Skills

Splunk
Effective Time Management
ServiceNow System Admin
Enterprise Mobility Management
Maintaining and monitoring Java applications

Soft Skills

Process Improvement
Prioritizing skills
Communication Skills
Multi tasker
Flexibility and adaptability

Compensation

According to JobzMall, the average salary range for a ServiceNow Administrator in 11000 Weston Pkwy, Cary, NC 27513, USA is between $60,000 and $90,000 per year. The exact salary will vary depending on experience, qualifications, and the specific employer.

Additional Information

Xerox is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 27th, 2021

Apply BeforeJune 21st, 2025

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