Field Service Technician (Production)

Remote

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Xerox, a global leader in document technology and services. We are currently seeking a dedicated and experienced Field Service Technician (Production) to join our team. In this role, you will have the opportunity to travel to various client sites, providing technical support and servicing our state-of-the-art production equipment. As a member of our team, you will play a crucial role in ensuring our clients' satisfaction and maintaining our reputation for excellence. If you have a passion for technology and a desire to continuously learn and grow, we want to hear from you!

Travel to various client sites to provide technical support and service for production equipment.
Troubleshoot and resolve technical issues with equipment in a timely and efficient manner.
Conduct regular maintenance and repairs on production equipment to ensure optimal functionality.
Communicate effectively with clients to understand their needs and provide solutions accordingly.
Keep accurate records of service calls, repairs, and maintenance activities.
Ensure clients' satisfaction by providing high-quality service and addressing any concerns or complaints.
Stay updated on the latest advancements in production technology and equipment.
Collaborate with team members and share knowledge and expertise to improve overall performance.
Adhere to all safety protocols and guidelines while performing job duties.
Maintain a professional demeanor and represent the company in a positive manner at all times.

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

Technical Expertise In Troubleshooting And Repairing Xerox Production Equipment, Including Printers, Copiers, And Scanners.
Knowledge Of Xerox Software And Hardware Systems, Including Fiery Controllers And Xerox Freeflow Software.
Strong Communication And Customer Service Skills To Effectively Interact With Clients And Provide Timely And Accurate Resolutions To Technical Issues.
Ability To Work Independently And Manage A Busy Schedule, Including Prioritizing And Addressing Urgent Service Calls In A Timely Manner.
Experience In Maintaining Detailed Service Records And Documenting All Service Calls, Repairs, And Parts Used For Accurate Reporting And Billing Purposes.

Required Skills

Inventory Management
Communication
Time Management
Multitasking
customer service
equipment maintenance
Document management
Problem-Solving
Diagnostic Testing
Technical Troubleshooting
Machine Calibration
Repair Expertise

Soft Skills

Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Service Technician (Production) is $40,000 to $60,000 per year. However, this can vary depending on factors such as location, experience level, and the specific industry or company the technician is working for. Some technicians may also receive additional benefits such as bonuses, overtime pay, and healthcare benefits.

Additional Information

Xerox is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedNovember 4th, 2025

Apply BeforeMay 10th, 2026

This job posting is from a verified source.

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