Field Service Technician (Production)

Tallahassee, FL, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you a hands-on problem solver with a passion for technology? If so, Xerox has an exciting opportunity for you as a Field Service Technician (Production). As a member of our highly skilled team, you will play a critical role in ensuring the smooth operation and maintenance of our production equipment at customer sites. This position requires a strong technical background, excellent communication skills, and a customer-focused mindset. If you are ready to join a dynamic and innovative company, we encourage you to apply for this position.

Conduct on-site maintenance and repair of production equipment for Xerox customers.
Troubleshoot and resolve technical issues with production equipment, utilizing problem-solving skills and technical knowledge.
Communicate effectively with customers to understand their needs and address any concerns or questions they may have.
Provide training and support to customers on the proper operation and maintenance of production equipment.
Keep accurate records of work performed, including service reports, inventory, and equipment maintenance logs.
Collaborate with team members and other departments within Xerox to ensure timely and efficient resolution of customer issues.
Stay up-to-date with the latest technology and advancements in the industry to continuously improve service delivery.
Adhere to safety protocols and procedures while working on customer sites.
Maintain a professional and courteous demeanor at all times while representing Xerox.
Proactively identify and recommend improvements to enhance the overall customer experience.
Flexibility to work weekends, evenings, or overtime as needed to meet customer demands.
Follow company policies and procedures, including completing necessary paperwork and adhering to company guidelines.
Maintain a clean and organized work environment, both on-site and in company vehicles.
Adhere to all company and industry standards and regulations.
Provide excellent customer service and strive to exceed customer expectations in all interactions.

Where is this job?

This job is located at Tallahassee, FL, USA

Job Qualifications

Technical Expertise And Experience: A Field Service Technician At Xerox Should Have A Strong Technical Background And Hands-On Experience With Repairing And Maintaining Production Equipment, Such As Printers, Copiers, And Scanners. This Includes Knowledge Of Various Software And Hardware Systems, As Well As The Ability To Troubleshoot Complex Technical Issues.
Customer Service Skills: As A Field Service Technician, You Will Be Interacting With Customers On A Daily Basis. Therefore, Strong Customer Service Skills Are Crucial In Order To Effectively Communicate With Clients, Understand Their Needs, And Provide Timely And Satisfactory Solutions.
Time Management And Organizational Skills: Field Service Technicians At Xerox Are Responsible For Managing Their Own Schedules And Completing Service Calls Within Designated Timeframes. This Requires Excellent Time Management And Organizational Skills To Prioritize Tasks And Ensure Efficient Use Of Time.
Physical Stamina And Flexibility: The Job Of A Field Service Technician Can Be Physically Demanding, As It Often Requires Lifting Heavy Equipment And Working In Various Environments, Such As Offices, Warehouses, And Manufacturing Facilities. Candidates Should Have The Physical Stamina And Flexibility To Handle These Tasks.
Problem-Solving And Critical Thinking Abilities: A Successful Field Service Technician Must Have Strong Problem-Solving And Critical Thinking Skills To Quickly Analyze And Address Issues That May Arise During Equipment Repairs. This Includes The Ability To Think On Your Feet And Adapt To Changing Situations While Maintaining A High Level Of Accuracy And Attention To Detail.

Required Skills

Documentation
Troubleshooting
Communication
Time Management
Multitasking
customer service
Quality Control
equipment maintenance
Problem-Solving
team
Technical Knowledge
On-Site Repair

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
Empathy

Compensation

According to JobzMall, the average salary range for a Field Service Technician (Production) in Tallahassee, FL, USA is $37,000 - $60,000 per year. This may vary based on factors such as experience, education, and specific job duties.

Additional Information

Xerox is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedNovember 4th, 2025

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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