Field Service Technician (Production)

Binghamton, NY, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced environment and enjoy troubleshooting technical issues? If so, Xerox is looking for you to join our team as a Field Service Technician (Production).As a Field Service Technician, you will play a crucial role in ensuring our customers' satisfaction by providing top-notch technical support and maintenance for our production equipment. Your expertise and attention to detail will help us deliver high-quality products to our clients and keep our operations running smoothly.To excel in this role, you must have a strong background in technology and possess exceptional communication and problem-solving skills. We are seeking a team player who is self-motivated, customer-focused, and able to work independently in a dynamic work environment. If you are ready to take on a challenging and rewarding career with a leading company, apply now for the Field Service Technician (Production) position at Xerox.

Provide technical support and maintenance for production equipment to ensure customer satisfaction.
Troubleshoot and resolve technical issues in a timely and efficient manner.
Maintain a high level of expertise in technology and stay updated on new developments in the field.
Communicate effectively with customers to understand their needs and provide appropriate solutions.
Collaborate with team members and other departments to improve processes and operations.
Maintain accurate records of customer interactions and equipment maintenance.
Ensure equipment is properly installed, calibrated, and functioning at optimal levels.
Train and educate customers on the use and maintenance of equipment.
Manage and prioritize workload to meet customer demands and deadlines.
Proactively identify and address potential issues before they impact customer satisfaction.
Adhere to company policies and procedures to maintain a safe and efficient work environment.
Continuously seek opportunities for professional development and improvement.
Represent the company in a professional and positive manner at all times.
Provide exceptional customer service and foster strong relationships with clients.
Follow company guidelines for managing and ordering parts and supplies as needed.

Where is this job?

This job is located at Binghamton, NY, USA

Job Qualifications

Technical Knowledge: A Field Service Technician At Xerox Must Possess A Strong Understanding Of Production Equipment, Such As Printers, Copiers, And Scanners, And Be Able To Troubleshoot And Perform Repairs On These Machines.
Customer Service Skills: The Ability To Provide Excellent Customer Service Is Essential For A Field Service Technician, As They Will Be Interacting With Clients On A Daily Basis And Must Be Able To Effectively Address Their Concerns And Needs.
Time Management: This Role Requires The Ability To Work Independently And Manage Time Effectively. Field Service Technicians Must Be Able To Prioritize Tasks And Meet Deadlines While Working In A Fast-Paced And Dynamic Environment.
Communication Skills: Strong Communication Skills, Both Verbal And Written, Are Crucial For A Field Service Technician. They Must Be Able To Clearly Explain Technical Issues And Solutions To Clients And Provide Detailed Reports To Their Team.
Troubleshooting And Problem-Solving Abilities: Field Service Technicians Must Be Able To Think Critically And Analyze Complex Technical Problems To Develop Effective Solutions. They Should Possess Strong Troubleshooting Skills And Be Able To Work Under Pressure To Resolve Issues Quickly And Efficiently.

Required Skills

Communication Skills
Inventory Management
Troubleshooting
Time Management
Multitasking
customer service
equipment maintenance
Teamwork
Problem-Solving
Printer repair
Technical Knowledge

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Service Technician (Production) in Binghamton, NY, USA is $45,000 - $60,000 per year. This can vary depending on the specific company, experience level, and skills of the technician.

Additional Information

Xerox is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJuly 15th, 2025

Apply BeforeSeptember 13th, 2025

This job posting is from a verified source.

See an issue with this job? Report it to us