Docucare Associate

City of London, London, UK

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Xerox, a leading provider of document solutions for businesses worldwide. We are seeking a highly motivated and detail-oriented individual to join our team as a Docucare Associate. In this role, you will be responsible for providing exceptional customer service and technical support to our clients, ensuring the smooth operation and maintenance of their Xerox equipment. The ideal candidate will have a passion for technology, strong problem-solving skills, and a desire to learn and grow within our organization. If you are a team player with excellent communication skills and a drive for excellence, we encourage you to apply for this exciting opportunity.

Provide exceptional customer service to clients, ensuring their satisfaction with our document solutions.
Offer technical support to clients, troubleshooting and resolving any issues with their Xerox equipment.
Conduct regular maintenance on Xerox equipment to ensure smooth operation and prevent any potential issues.
Keep up-to-date with the latest technology and product advancements in order to provide the best support possible.
Communicate effectively with clients and team members to address any concerns or questions.
Maintain detailed records of client interactions and equipment maintenance.
Collaborate with team members to develop and implement efficient processes for providing support and maintaining equipment.
Continuously seek opportunities to improve customer satisfaction and streamline processes.
Assist with training new team members on Xerox equipment and procedures.
Adhere to company policies and procedures, as well as industry standards and best practices.
Maintain a positive and professional attitude while representing Xerox and our brand.
Take ownership of tasks and demonstrate a strong attention to detail in all aspects of the job.
Show a willingness to learn and grow within the organization.
Work well in a team environment and collaborate effectively with colleagues.
Adhere to strict deadlines and prioritize tasks in a fast-paced environment.

Where is this job?

This job is located at City of London, London, UK

Job Qualifications

Strong Technical Skills: A Docucare Associate Should Have A Thorough Understanding Of Xerox Products And Services, As Well As Technical Troubleshooting Abilities. This Includes Proficiency In Networking, Software Installation, And Printer Maintenance.
Customer Service Experience: The Role Of A Docucare Associate Is Heavily Focused On Providing Exceptional Customer Service. Candidates Should Have Previous Experience In A Customer-Facing Role And Possess Excellent Communication Skills.
Attention To Detail: As A Docucare Associate, You Will Be Responsible For Maintaining And Repairing Xerox Equipment. Attention To Detail Is Crucial To Ensure All Machines Are Functioning Properly And Any Issues Are Addressed Promptly.
Time Management Skills: The Ability To Prioritize Tasks And Manage Time Effectively Is Essential For A Docucare Associate. This Role May Involve Working On Multiple Projects Simultaneously And Meeting Tight Deadlines, So Strong Time Management Skills Are A Must.
Team Player: Xerox Values Teamwork And Collaboration, And The Docucare Associate Role Is No Exception. Candidates Should Be Able To Work Well In A Team Environment, As They Will Often Be Collaborating With Other Associates And Departments To Provide The Best Solutions For Customers.

Required Skills

Data Entry
Communication
Time Management
Multitasking
Attention to detail
customer service
Computer proficiency
Document management
Teamwork
Problem-Solving
Technical Troubleshooting
Organ

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Docucare Associate in City of London, London, UK is £22,000 - £30,000 per year. This may vary depending on factors such as experience, qualifications, and location. Additionally, some companies may offer bonuses or benefits on top of the base salary.

Additional Information

Xerox is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 17th, 2025

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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