Delivery Associate Helpdesk

Washington, DC, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Xerox, a global leader in document technology and services. We are currently seeking a highly motivated and customer-focused individual to join our team as a Delivery Associate Helpdesk. In this role, you will play a crucial part in supporting our delivery associates and ensuring that our clients receive timely and efficient service. If you have a passion for helping others, excellent communication skills, and the ability to thrive in a fast-paced environment, we invite you to apply for this exciting opportunity. Join us at Xerox and be a part of our mission to simplify the way the world works.

Provide exceptional customer service to our clients and delivery associates.
Troubleshoot and resolve delivery-related issues and inquiries from both clients and associates.
Assist in coordinating and scheduling delivery appointments.
Maintain accurate records of delivery orders and track deliveries to ensure timely arrival.
Communicate delivery updates and changes to clients and associates.
Collaborate with other departments to ensure smooth and efficient delivery processes.
Train and onboard new delivery associates on company policies and procedures.
Monitor delivery performance and identify areas for improvement.
Act as a liaison between clients and delivery associates to ensure a positive experience for all parties.
Stay up-to-date on company products, services, and policies to accurately assist clients and associates.
Utilize various software and tools to track and report on delivery metrics.
Adhere to all safety protocols and regulations while on deliveries.
Maintain a positive and professional attitude when interacting with clients and associates.
Assist in other administrative duties as needed.
Attend training sessions and meetings to stay informed on company updates and changes.

Where is this job?

This job is located at Washington, DC, USA

Job Qualifications

Prior Experience In Customer Service Or Technical Support: As A Delivery Associate Helpdesk Job At Xerox, It Is Essential To Have Prior Experience In Customer Service Or Technical Support. This Will Ensure That You Have The Necessary Skills To Handle Customer Inquiries And Technical Issues Efficiently.
Strong Communication Skills: As A Delivery Associate Helpdesk, You Will Be Required To Communicate With Both Internal Teams And External Customers. Therefore, Having Strong Verbal And Written Communication Skills Is Crucial For This Role.
Proficiency In Computer Systems And Software: Xerox Is A Technology Company, And As A Delivery Associate Helpdesk, You Will Be Expected To Have A Good Understanding Of Computer Systems And Software. This Includes Knowledge Of Microsoft Office Applications, Operating Systems, And Network Troubleshooting.
Attention To Detail: In This Role, You Will Be Responsible For Tracking And Monitoring Delivery Orders, Ensuring Timely And Accurate Delivery. Therefore, Having Strong Attention To Detail Is Essential To Avoid Any Errors Or Delays In The Delivery Process.
Ability To Work In A Fast-Paced Environment: The Delivery Associate Helpdesk Role At Xerox Requires Individuals Who Can Thrive In A Fast-Paced And Dynamic Work Environment. You Should Be Able To Handle Multiple Tasks And Prioritize Your Workload Effectively To Ensure Timely Delivery.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Efficiency
Problem-Solving
Adaptability
Prioritization
Technical Knowledge
Trou

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Delivery Associate Helpdesk in Washington, DC, USA is between $34,000 and $50,000 per year. However, this can vary depending on factors such as experience, skills, and the specific company hiring. Some companies may offer higher salaries or additional benefits for this position. It is best to research specific job listings and companies for more accurate salary information.

Additional Information

Xerox is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 17th, 2025

Apply BeforeAugust 19th, 2025

This job posting is from a verified source.

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