Delivery Account Operations Associate

Indianapolis, IN, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to Xerox, a leading provider of business process and document management solutions. We are seeking a highly motivated and customer-focused individual to join our team as a Delivery Account Operations Associate. In this role, you will play a critical part in ensuring the smooth delivery of our services to our valued clients. We are looking for someone who is organized, detail-oriented, and able to thrive in a fast-paced environment. If you have a passion for providing exceptional customer service and possess the necessary qualifications, we would love to hear from you!

Ensure the timely and efficient delivery of business process and document management solutions to clients.
Collaborate with various departments and teams to coordinate and execute delivery processes.
Maintain a high level of organization and attention to detail in all aspects of service delivery.
Build and maintain strong relationships with clients, providing exceptional customer service and addressing any concerns or issues that may arise.
Monitor and track delivery progress, identifying and addressing any delays or potential issues.
Communicate regularly with clients to provide updates on delivery status and address any questions or concerns.
Collaborate with sales and account management teams to identify potential upsell or cross-sell opportunities.
Adhere to company policies and procedures, ensuring compliance with all standards and regulations.
Continuously seek out ways to improve delivery processes and enhance the overall client experience.
Maintain accurate and up-to-date records of delivery activities, including client information and service details.
Participate in training and development opportunities to enhance job knowledge and skills.
Proactively identify and report any potential risks or issues related to service delivery.
Stay informed about industry trends and developments to better serve clients and contribute to the company's success.

Where is this job?

This job is located at Indianapolis, IN, USA

Job Qualifications

Bachelor’s Degree In Business Administration, Operations Management, Or A Related Field.
Prior Experience In Account Management Or Operations In A Delivery Or Logistics Setting.
Strong Organizational And Communication Skills, With The Ability To Manage Multiple Tasks And Stakeholders.
Proficiency In Data Analysis And Reporting, With Experience Using Tools Such As Microsoft Excel.
Knowledge Of Supply Chain Management And Customer Service Principles.

Required Skills

Process Improvement
Project Management
Data Analysis
Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Organization
Client Relations
Problem-Solving

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Delivery Account Operations Associate in Indianapolis, IN, USA is between $40,000 and $60,000 per year. This may vary depending on the specific company, experience level, and other factors.

Additional Information

Xerox is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 17th, 2025

Apply BeforeMay 10th, 2026

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