Delivery Account Director – (Service Delivery Manager)
Welcome to Xerox, a global leader in technology and business services. We are currently seeking a highly motivated and experienced Delivery Account Director to join our team. In this role, you will lead and manage the service delivery for our clients, ensuring the highest level of customer satisfaction and retention. As a trusted advisor, you will work closely with our clients to understand their business needs and provide innovative solutions to drive their success. We are looking for a dynamic individual with a proven track record of delivering exceptional service and building strong client relationships. If you are passionate about delivering results and thrive in a fast-paced, ever-changing environment, we want you on our team.
- Lead and manage the service delivery for our clients, ensuring the highest level of customer satisfaction and retention.
- Develop and maintain strong client relationships by serving as a trusted advisor and understanding their business needs.
- Proactively identify areas for improvement and provide innovative solutions to drive client success.
- Collaborate with cross-functional teams to ensure seamless delivery of services and solutions.
- Develop and maintain a deep understanding of Xerox's products and services to effectively communicate and recommend solutions to clients.
- Monitor and analyze key performance indicators to identify trends and make data-driven decisions to improve service delivery.
- Act as the main point of contact for escalated client issues and provide timely and effective resolutions.
- Develop and implement strategies to increase client retention and satisfaction.
- Collaborate with sales teams to identify and pursue upsell and cross-sell opportunities.
- Stay up-to-date with industry trends and best practices to continuously improve service delivery.
- Provide regular reports and updates to senior management on service delivery performance and client relationships.
- Mentor and coach team members to ensure consistent delivery of high-quality service.
- Represent Xerox in a professional and positive manner at all times.
- Adhere to company policies and procedures, as well as legal and ethical standards.
Bachelor's Degree In Business Administration, Management, Or A Related Field.
Minimum Of 5 Years Of Experience In A Service Delivery Management Role, Preferably In The Technology Or Printing Industry.
Proven Track Record Of Successfully Managing Large Accounts And Delivering High-Quality Service To Clients.
Strong Leadership And Communication Skills, With The Ability To Effectively Manage A Team And Collaborate With Cross-Functional Teams.
In-Depth Knowledge Of Service Delivery Processes And Best Practices, Including Experience With Project Management Methodologies.
Process Improvement
Communication Skills
Contract Negotiation
Budget management
Relationship Building
Team Leadership
Project coordination
Client management
Sales Strategy
Account Development
Resource allocation
Service Delivery
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Work ethic
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Delivery Account Director – (Service Delivery Manager) in Uxbridge, UK is £60,000 - £80,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual. Some companies may also offer additional benefits such as bonuses, commission, and company car allowances.
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Xerox Corporation is an American global corporation that sells print and digital document products and services in more than 160 countries.
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