Wyndham Hotel Group

Senior Technician, Desktop Support

Wyndham Hotel Group
Parsippany-Troy Hills, NJ, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Look no further! Wyndham Hotel Group is seeking a highly experienced Senior Technician to join our dynamic Desktop Support team. In this role, you will have the opportunity to utilize your technical expertise and leadership skills to provide top-notch support to our hotel associates and guests. From troubleshooting hardware and software issues to implementing new technology solutions, you will play a crucial role in ensuring smooth and efficient operations across our global hotel portfolio. If you have a strong background in desktop support, excellent communication skills, and a drive for continuous improvement, we want to hear from you!

  1. Provide expert technical support to hotel associates and guests in a timely and efficient manner.
  2. Troubleshoot and resolve complex hardware and software issues, utilizing a variety of tools and resources.
  3. Serve as a subject matter expert and resource for junior technicians, providing guidance and support as needed.
  4. Proactively identify and implement solutions to improve desktop support processes and procedures.
  5. Serve as the primary point of contact for escalated technical issues and provide resolutions or escalate to appropriate teams as needed.
  6. Stay up-to-date with the latest technology trends and advancements in order to continuously improve support services.
  7. Collaborate with cross-functional teams to implement new technology solutions and upgrades, ensuring minimal disruption to hotel operations.
  8. Train and mentor new team members, ensuring a high level of technical expertise within the team.
  9. Monitor and maintain hardware and software inventory levels, ensuring adequate supplies for ongoing support needs.
  10. Provide exceptional customer service, ensuring all interactions are professional, efficient, and satisfactory for all parties involved.
Where is this job?
This job is located at Parsippany-Troy Hills, NJ, USA
Job Qualifications

  • Extensive Technical Knowledge: A Senior Technician, Desktop Support At Wyndham Hotel Group Should Possess A Deep Understanding Of Desktop Hardware, Software, And Network Systems. They Should Also Be Familiar With Common Troubleshooting Techniques And Have Experience In Managing Complex Technical Issues.

  • Strong Communication Skills: As A Senior Member Of The Technical Support Team, This Role Requires Excellent Communication Skills To Effectively Interact With Colleagues, Users, And Vendors. The Ability To Convey Complex Technical Information In A Clear And Concise Manner Is Essential.

  • Experience In Team Leadership: The Senior Technician, Desktop Support Will Be Responsible For Supervising And Mentoring More Junior Technicians. Previous Experience In A Leadership Role, Including The Ability To Motivate And Guide Team Members, Is Highly Desirable.

  • Customer Service Orientation: Wyndham Hotel Group Prides Itself On Providing Exceptional Customer Service To Its Guests. The Senior Technician, Desktop Support Should Have A Strong Customer Service Orientation And Be Able To Handle Customer Inquiries And Complaints With Empathy And Professionalism.

  • Project Management Skills: In Addition To Providing Day-To-Day Technical Support, The Senior Technician, Desktop Support Will Be Involved In Planning And Executing Technology Projects And Initiatives. Therefore, Experience In Project Management, Including The Ability To Manage Timelines And Resources, Is An Important Qualification For This Role.

Required Skills

  • Active Directory

  • Technical Documentation

  • Software Installation

  • Data Backup

  • Hardware Troubleshooting

  • System Maintenance

  • Virus Removal

  • Network Connectivity

  • Printer Configuration

  • Mobile Device Support

  • Remote Desktop Support

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Problem Solving

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Senior Technician, Desktop Support in Parsippany-Troy Hills, NJ, USA is $60,000 - $85,000 per year. However, this can vary depending on factors such as the specific company, level of experience, and skills of the individual. It is best to research the specific company and job listing for more accurate salary information.

Additional Information
Wyndham Hotel Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 8th, 2024
Apply BeforeJune 21st, 2025
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About Wyndham Hotel Group

Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States. It has locations in China, Canada, Mexico, Colombia, Ecuador, Turkey, Germany, the UK, the Caribbean, the UAE, Indonesia, India, Saudi Arabia and Margarita Island in Venezuela.

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