Operations Support Desk
Greetings! Are you looking for an exciting and challenging role in the hospitality industry? Look no further than Wyndham Hotel Group's Operations Support Desk! We are seeking a highly motivated and customer-focused individual to join our team. As a member of our Operations Support Desk, you will play a vital role in ensuring the smooth and efficient operation of our hotels worldwide. If you have a passion for providing excellent customer service and strong problem-solving skills, we encourage you to apply for this opportunity. Join us and be a part of a dynamic and growing global company.
- Provide exceptional customer service to all hotel guests and staff.
- Act as the primary point of contact for all hotel operations inquiries and concerns.
- Troubleshoot and resolve issues related to hotel operations, including room bookings, reservations, and guest complaints.
- Communicate with hotel staff and management to ensure all operations are running smoothly and efficiently.
- Maintain accurate and detailed records of all inquiries and issues, and escalate to management when necessary.
- Utilize problem-solving skills to find efficient and effective solutions to operational challenges.
- Stay up-to-date on all company policies, procedures, and standards, and ensure they are consistently followed by hotel staff.
- Provide training and support to hotel staff on operational processes and procedures.
- Collaborate with other departments within the company to improve overall operations and enhance the guest experience.
- Handle confidential information with discretion and professionalism.
- Stay informed about industry trends and best practices to continuously improve the operations support desk function.
- Represent the company in a positive and professional manner at all times.
- Take on additional responsibilities and tasks as needed to support the overall goals and objectives of the company.
Excellent Problem-Solving Skills: The Operations Support Desk Job At Wyndham Hotel Group Requires The Ability To Quickly Identify And Resolve Various Operational Issues That May Arise In A Hotel Setting. This Role Requires Individuals Who Can Think On Their Feet And Find Effective Solutions To Problems.
Strong Communication Skills: As A Member Of The Operations Support Desk Team, Effective Communication Is Essential For Providing Support To Hotel Staff And Management. This Includes Clear And Concise Communication Through Phone, Email, And Other Communication Channels.
Knowledge Of Hotel Operations: Candidates For This Position Should Have A Strong Understanding Of Hotel Operations, Including Front Desk Procedures, Housekeeping, Maintenance, And Other Key Areas. This Knowledge Will Enable Them To Effectively Troubleshoot And Support Hotel Staff.
Ability To Work In A Fast-Paced Environment: The Operations Support Desk Job At Wyndham Hotel Group Can Be Fast-Paced And Requires Individuals Who Can Handle Multiple Tasks And Prioritize Their Workload Effectively. Candidates Should Be Able To Thrive In A Dynamic And Busy Environment.
Team Player: The Operations Support Desk Team Works Closely With Various Departments Within The Hotel, As Well As Other Support Teams. A Successful Candidate Should Be Able To Work Well In A Team Environment, Collaborate With Others, And Contribute To A Positive And Supportive Work Culture.
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Analytical Thinking
Teamwork
Problem-Solving
Adaptability
Technical Proficiency
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Operations Support Desk in Atlanta, GA, USA is between $40,000 and $60,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry. Additionally, location can also play a role in the salary range for this role.
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Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States. It has locations in China, Canada, Mexico, Colombia, Ecuador, Turkey, Germany, the UK, the Caribbean, the UAE, Indonesia, India, Saudi Arabia and Margarita Island in Venezuela.
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