Manager, Franchise Ops
"Are you a dynamic leader with a passion for driving growth and success in the hospitality industry? Wyndham Hotel Group is seeking a highly motivated Manager of Franchise Ops to join our team. In this role, you will have the opportunity to oversee a portfolio of franchise properties and collaborate with our franchisees to ensure operational excellence. We are looking for a strategic thinker with exceptional communication skills and a proven track record of managing successful franchise operations. If you are ready to take your career to the next level and make a significant impact in the world of hospitality, then we want to hear from you!"
- Oversee a portfolio of franchise properties and ensure operational excellence through effective management and strategic planning.
- Develop and maintain positive relationships with franchisees, providing guidance and support to drive growth and success.
- Collaborate with franchisees to identify and implement best practices and operational improvements.
- Monitor and analyze franchise performance metrics to identify areas for improvement and develop action plans to address any issues.
- Communicate effectively with franchisees, providing timely updates and addressing any concerns or issues in a professional and efficient manner.
- Work closely with cross-functional teams, including sales, marketing, and operations, to ensure alignment and consistency across the franchise network.
- Lead and motivate a team of franchise operations staff, providing guidance, coaching, and performance management.
- Stay up-to-date on industry trends and best practices, and proactively identify opportunities to enhance the franchise program.
- Ensure compliance with brand standards and policies across all franchise properties.
- Represent the company at industry events and conferences, promoting the brand and building relationships with potential franchisees.
- Collaborate with internal departments to develop and implement new initiatives and programs to drive franchise growth and success.
- Serve as a brand ambassador, promoting the company's values and culture both internally and externally.
- Prepare and present reports on franchise operations and performance to senior management.
- Continuously evaluate and improve processes and procedures related to franchise operations to increase efficiency and effectiveness.
- Maintain a strong understanding of the competitive landscape and identify opportunities for differentiation and growth within the franchise market.
Experience In Franchise Operations: A Successful Candidate For This Position Should Have At Least 5 Years Of Experience In Franchise Operations, Preferably In The Hospitality Industry. This Experience Should Include Managing Multiple Franchise Locations, Ensuring Brand Standards Are Met, And Driving Revenue Growth.
Strong Leadership Skills: As A Manager Of Franchise Operations, It Is Essential To Have Strong Leadership Skills To Effectively Manage A Team. This Includes The Ability To Provide Clear Direction, Delegate Tasks, And Motivate Team Members To Achieve Goals.
Excellent Communication Skills: The Manager Of Franchise Operations Will Be Responsible For Communicating With Franchisees, Corporate Teams, And Other Stakeholders. Therefore, Strong Written And Verbal Communication Skills Are A Must, Along With The Ability To Build Relationships And Resolve Conflicts Effectively.
Financial Acumen: Managing Franchise Operations Also Involves Managing Budgets, Analyzing Financial Reports, And Making Strategic Decisions To Drive Profitability. A Qualified Candidate Should Have A Strong Understanding Of Financial Concepts And Experience In Budget Management.
Knowledge Of Franchise Agreements And Legal Compliance: The Manager Of Franchise Operations Will Be Responsible For Ensuring Compliance With Franchise Agreements And Legal Requirements. Therefore, Knowledge Of Franchise Laws And Regulations Is Crucial, Along With The Ability To Interpret And Negotiate Franchise Agreements.
Financial Analysis
Process Improvement
Strategic Planning
Sales
Contract Negotiation
Budget management
customer service
Operations Management
Team Leadership
Training and Development
Performance evaluation
Marketing Implementation
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, Franchise Ops in Parsippany-Troy Hills, NJ, USA is $54,000-$70,000 per year. This can vary depending on factors such as the specific company, the level of experience, and the job responsibilities.
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Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States. It has locations in China, Canada, Mexico, Colombia, Ecuador, Turkey, Germany, the UK, the Caribbean, the UAE, Indonesia, India, Saudi Arabia and Margarita Island in Venezuela.
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