Wyndham Hotel Group

Guest Room Attendant

Wyndham Hotel Group
Boston, MA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Wyndham Hotel Group, where we prioritize exceptional guest experiences and providing top-notch hospitality. As a Guest Room Attendant, you will play a crucial role in ensuring that our guests have a comfortable and enjoyable stay. We are looking for individuals who are passionate about customer service, detail-oriented, and thrive in a fast-paced environment. If you are someone who takes pride in maintaining cleanliness and creating a welcoming atmosphere, then we invite you to join our team at Wyndham Hotel Group.

  1. Maintain cleanliness: Ensure all guest rooms are clean, tidy, and well-maintained according to company standards.
  2. Provide exceptional customer service: Greet guests with a warm and welcoming attitude and address any of their needs or concerns promptly and professionally.
  3. Attention to detail: Thoroughly clean and organize all areas of the guest room, including the bed, furniture, bathroom, and amenities, to ensure a comfortable and pleasant stay for guests.
  4. Follow company standards: Adhere to all company policies and procedures, including safety and hygiene guidelines, to maintain a high level of quality and consistency.
  5. Efficient time-management: Complete assigned tasks within a designated time frame to ensure guest rooms are ready for check-in and maintain a smooth workflow.
  6. Teamwork: Collaborate with other team members to ensure all guest rooms are cleaned and prepared efficiently and in a timely manner.
  7. Flexibility: Willingness to work varying shifts, including weekends and holidays, to accommodate the needs of the hotel and its guests.
  8. Professionalism: Maintain a professional appearance and demeanor at all times while representing Wyndham Hotel Group.
  9. Problem-solving: Identify and report any maintenance or repair issues in guest rooms to the appropriate department to ensure a comfortable and safe stay for guests.
  10. Uphold guest satisfaction: Strive to exceed guest expectations by providing excellent service and addressing any issues or complaints in a timely and effective manner.
Where is this job?
This job is located at Boston, MA, USA
Job Qualifications

  • Previous Housekeeping Experience: Candidates For This Position Should Have A Minimum Of 1-2 Years Of Experience In A Housekeeping Or Cleaning Role. This Experience Should Include Knowledge Of Proper Cleaning Techniques, Attention To Detail, And The Ability To Work Efficiently.

  • Excellent Communication Skills: As A Guest Room Attendant, You Will Be Interacting With Guests On A Daily Basis. Strong Communication Skills, Both Verbal And Written, Are Essential To Provide Excellent Customer Service And To Effectively Communicate With Team Members And Supervisors.

  • Physical Stamina And Flexibility: This Position Requires A Significant Amount Of Physical Activity, Including Standing, Walking, Bending, And Lifting. Candidates Should Be Able To Work On Their Feet For Extended Periods Of Time And Have The Ability To Lift And Carry Up To 25 Pounds.

  • Attention To Detail: A High Level Of Attention To Detail Is Required To Ensure That Guest Rooms Are Cleaned And Maintained To The Highest Standards. This Includes Identifying And Reporting Any Maintenance Issues Or Items That Need To Be Replaced In The Room.

  • Team Player: The Guest Room Attendant Position Requires Working Closely With Other Team Members To Ensure That All Guest Rooms Are Cleaned And Prepared In A Timely Manner. Candidates Should Demonstrate The Ability To Work Well In A Team Environment And Have A Positive Attitude Towards Their Work And Colleagues.

Required Skills

  • Communication

  • Time Management

  • Attention to detail

  • customer service

  • Teamwork

  • organizing

  • housekeeping

  • Cleaning

  • Laundry

  • Restocking

  • Sanitizing

  • Room Preparation

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Guest Room Attendant in Boston, MA, USA is between $31,000 and $38,000 per year. This range may vary depending on factors such as experience, location, and company size.

Additional Information
Wyndham Hotel Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 21st, 2024
Apply BeforeJuly 20th, 2025
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About Wyndham Hotel Group

Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States. It has locations in China, Canada, Mexico, Colombia, Ecuador, Turkey, Germany, the UK, the Caribbean, the UAE, Indonesia, India, Saudi Arabia and Margarita Island in Venezuela.

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