Front Office Manager

Welcome to Wyndham Hotel Group, where we strive to provide exceptional hospitality experiences to our guests. We are currently seeking a skilled and dynamic Front Office Manager to lead our front office team and ensure the smooth operation of our front desk and guest services. As a Front Office Manager, you will play a crucial role in creating a welcoming and efficient environment for our guests, while also managing administrative tasks and ensuring the overall satisfaction of our guests. We are searching for a highly motivated individual with exceptional leadership skills and a passion for delivering top-notch customer service. If you have previous experience in a front office management role and possess excellent communication and organizational abilities, we want to hear from you!

1. Oversee the daily operations of the front office, including managing reservations, check-ins, and check-outs.
2. Ensure all guest inquiries, requests, and complaints are handled promptly and efficiently.
3. Train, motivate, and supervise front office staff to maintain a high level of customer service and professionalism.
4. Create and implement procedures to improve efficiency and guest satisfaction.
5. Monitor and maintain the front desk and lobby area to ensure cleanliness and a welcoming atmosphere.
6. Develop and maintain strong relationships with guests to ensure their loyalty and satisfaction.
7. Collaborate with other hotel departments to ensure seamless communication and guest satisfaction.
8. Handle administrative tasks such as scheduling, budgeting, and inventory management.
9. Maintain accurate records and reports related to front office operations.
10. Stay updated on industry trends and implement best practices to enhance the guest experience.
11. Address and resolve any issues or conflicts that may arise with guests or staff.
12. Conduct regular performance evaluations and provide feedback and coaching to front office staff.
13. Ensure compliance with all hotel policies and procedures.
14. Assist with the recruitment and training of new front office employees.
15. Maintain a professional and welcoming demeanor at all times to represent the hotel in a positive manner.

According to JobzMall, the average salary range for a Front Office Manager in Boston, MA, USA is $45,000-$70,000 per year. This can vary based on factors such as the size and type of business, experience level, and location. Some Front Office Managers may also receive additional benefits such as bonuses, health insurance, and retirement plans.

Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States. It has locations in China, Canada, Mexico, Colombia, Ecuador, Turkey, Germany, the UK, the Caribbean, the UAE, Indonesia, India, Saudi Arabia and Margarita Island in Venezuela.