
Front Office Manager
Welcome to Wyndham Hotel Group! We are currently seeking a highly motivated and organized Front Office Manager to join our team. As the first point of contact for our guests, the Front Office Manager plays a crucial role in ensuring a positive and memorable experience for all. If you are a dynamic leader with excellent communication and problem-solving skills, and have a passion for delivering exceptional customer service, we want to hear from you! Join us and be a part of creating unforgettable stays for our guests.
- Oversee the daily operations of the front office, including check-in and check-out processes, reservations, and guest inquiries.
- Train, mentor, and supervise front office staff to ensure exceptional customer service and adherence to hotel policies and procedures.
- Maintain a welcoming and professional atmosphere at the front desk, greeting guests and addressing any concerns or complaints in a timely and effective manner.
- Monitor and maintain the front desk and lobby area, ensuring cleanliness, organization, and a high level of presentation.
- Develop and implement strategies to improve guest satisfaction and loyalty, including implementing guest feedback and resolving any issues that may arise.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure smooth and efficient operations throughout the hotel.
- Manage and maintain accurate records and reports, including guest information, room inventory, and financial transactions.
- Monitor and control front office expenses, such as staffing, supplies, and equipment, to ensure budget goals are met.
- Stay updated on industry trends and best practices, and implement new procedures to improve efficiency and guest satisfaction.
- Handle any emergency situations, such as guest complaints or medical emergencies, with professionalism and efficiency.
- Conduct regular performance evaluations and provide ongoing training and development opportunities for front office staff.
- Ensure compliance with all hotel policies, procedures, and safety standards to maintain a safe and enjoyable environment for guests and employees.
- Assist with special projects and events, such as group bookings or VIP guests, to ensure a seamless and memorable experience for all guests.
- Foster a positive and collaborative work environment, promoting teamwork and open communication among all front office staff.
- Continuously strive to improve and maintain high levels of guest satisfaction and loyalty, and actively seek out ways to enhance the guest experience.
Bachelor's Degree In Hospitality Management Or Related Field
Minimum Of 3-5 Years Of Experience In Front Office Operations At A Hotel Or Resort
Strong Leadership Skills And Previous Experience Managing A Team
Proficiency In Hotel Management Software And Booking Systems
Excellent Communication And Customer Service Skills, With A Focus On Guest Satisfaction And Problem-Solving.
Communication
Time Management
Multitasking
Attention to detail
Organizational Skills
Leadership
customer service
Revenue management
Teamwork
Problem-Solving
Reservation Management
Guest
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Organization
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front Office Manager in Carlsbad, CA, USA is between $55,000 and $80,000 per year. This range may vary depending on factors such as the size and type of the organization, years of experience, and specific job duties and responsibilities. Additionally, location and industry can also impact salary ranges for this position. It is important to research the specific job market and industry in Carlsbad to get a more accurate salary estimate.
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Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States. It has locations in China, Canada, Mexico, Colombia, Ecuador, Turkey, Germany, the UK, the Caribbean, the UAE, Indonesia, India, Saudi Arabia and Margarita Island in Venezuela.

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