Front Office Manager

Welcome to Wyndham Hotel Group – a leading hospitality company with a global presence. We are currently seeking a highly skilled Front Office Manager to join our team and oversee the smooth operations of our front desk and guest services. As the first point of contact for our guests, the Front Office Manager plays a crucial role in ensuring exceptional customer service and creating a positive first impression. If you are a natural leader with a passion for the hospitality industry, we invite you to apply for this exciting opportunity.

1. Oversee the smooth operations of the front desk and guest services to ensure a seamless and efficient experience for all guests.
2. Serve as the first point of contact for guests, providing exceptional customer service and creating a positive first impression.
3. Lead and manage a team of front office staff, providing guidance, training, and support to ensure a high level of productivity and performance.
4. Develop and implement standard operating procedures to improve efficiency and streamline processes at the front desk.
5. Monitor and maintain the front desk area, ensuring a clean and welcoming environment for guests.
6. Handle and resolve any guest complaints or issues in a timely and professional manner.
7. Maintain accurate records of guest interactions, reservations, and room availability.
8. Collaborate with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
9. Manage and maintain the hotel's reservation system and ensure accurate and timely data entry.
10. Stay informed about industry trends and implement best practices to enhance the guest experience.
11. Prepare and manage the front office budget, identifying areas for cost-saving and revenue generation.
12. Conduct regular performance evaluations and provide feedback to front office staff to ensure continuous improvement.
13. Ensure compliance with all hotel policies, procedures, and safety standards.
14. Attend meetings and trainings as required by the hotel management.
15. Perform other duties as assigned by the hotel management.

According to JobzMall, the average salary range for a Front Office Manager in Santa Monica, CA, USA is between $50,000 to $75,000 per year. This can vary depending on the specific job duties, experience, and skills of the individual. Some Front Office Managers may earn higher salaries, up to $100,000 or more, depending on their level of responsibility and the size of the company they work for. Additionally, location, industry, and company size can also impact salary for this position.

Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States. It has locations in China, Canada, Mexico, Colombia, Ecuador, Turkey, Germany, the UK, the Caribbean, the UAE, Indonesia, India, Saudi Arabia and Margarita Island in Venezuela.