Front Office Manager

Are you a highly organized and detail-oriented individual with a passion for providing exceptional customer service? Wyndham Hotel Group is currently seeking a skilled Front Office Manager to join our team. As the face of our hotel, you will play a crucial role in ensuring a positive and memorable guest experience. We are looking for a candidate with a strong background in hospitality management and a proven track record of successfully leading a team. If you have a warm and welcoming personality and thrive in a fast-paced environment, we want to hear from you!

1. Oversee the daily operations of the front desk, including guest check-in and check-out, room reservations, and handling guest inquiries and concerns.
2. Train, supervise, and motivate front office staff to provide excellent customer service and maintain a professional and welcoming atmosphere.
3. Develop and implement strategies to improve guest satisfaction and retention.
4. Monitor hotel occupancy and revenue to ensure maximum profitability and make necessary adjustments to room rates and staff scheduling.
5. Manage guest complaints and resolve issues in a timely and effective manner.
6. Maintain accurate records and reports, including daily cash handling and guest billing.
7. Collaborate with other departments, such as housekeeping and maintenance, to ensure smooth and efficient operations.
8. Implement and enforce hotel policies and procedures to ensure compliance with company standards and regulations.
9. Conduct regular staff meetings and training sessions to keep employees informed and up-to-date on hotel policies, procedures, and promotions.
10. Monitor and maintain inventory levels for supplies and amenities to ensure a seamless guest experience.
11. Stay updated on industry trends and best practices to continuously improve the front office operations.
12. Ensure a safe and secure environment for guests and employees by following all safety and security protocols.
13. Act as a liaison between guests and management, providing feedback and suggestions for improvement.
14. Handle and resolve any billing discrepancies or issues with guest payments.
15. Display a positive and professional attitude at all times, leading by example for the front office team.

According to JobzMall, the average salary range for a Front Office Manager in Los Angeles, CA, USA is $64,000 - $90,000 per year. This range can vary depending on factors such as the size and type of company, level of experience, and specific job duties and responsibilities. Additionally, location can also play a role in salary range, as cost of living and demand for the position can vary in different areas.

Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States. It has locations in China, Canada, Mexico, Colombia, Ecuador, Turkey, Germany, the UK, the Caribbean, the UAE, Indonesia, India, Saudi Arabia and Margarita Island in Venezuela.