Front Office Manager

Welcome to Wyndham Hotel Group, where we pride ourselves on providing exceptional service and unforgettable experiences for our guests. We are currently seeking a highly motivated and experienced Front Office Manager to join our team at one of our premier properties. As the Front Office Manager, you will play a pivotal role in ensuring the smooth operation of our front desk and guest services, while also providing leadership and support to our team. We are looking for a candidate with a passion for hospitality and a strong background in front office management. If you thrive in a fast-paced environment, have excellent communication and organizational skills, and are committed to delivering top-notch customer service, we want to hear from you. Join us at Wyndham Hotel Group and be a part of a dynamic and growing company that values its employees and provides opportunities for career advancement.

1. Oversee the daily operations of the front desk and guest services, ensuring that all tasks are completed efficiently and effectively.
2. Train, mentor, and provide guidance to front office staff, ensuring that they are equipped with the necessary skills and knowledge to provide exceptional service to guests.
3. Develop and implement procedures and policies to improve the guest experience and streamline front desk operations.
4. Monitor and manage front desk budgets and expenses, ensuring that financial goals are met.
5. Maintain a high level of professionalism and positive attitude while interacting with guests, addressing any concerns or complaints in a timely and satisfactory manner.
6. Continuously review and update procedures to ensure the security and safety of guests and employees.
7. Collaborate with other departments to ensure a seamless guest experience and resolve any issues that may arise.
8. Stay up-to-date with industry trends and best practices in front office management, and implement new strategies to improve service and efficiency.
9. Conduct regular performance evaluations for front office staff, providing feedback and identifying areas for improvement.
10. Manage room inventory and reservations, ensuring that all bookings are accurate and up-to-date.
11. Oversee the scheduling and training of front office staff to ensure adequate coverage at all times.
12. Assist in the recruitment and hiring of new front office staff, maintaining a high level of talent within the team.
13. Maintain a positive and professional working relationship with other hotel departments, promoting a team-oriented and collaborative environment.
14. Perform any other duties as assigned by the General Manager or senior management.

According to JobzMall, the average salary range for a Front Office Manager in Phoenix, AZ, USA is between $42,000 and $63,000 per year. This can vary depending on the size and location of the company, as well as the level of experience and skills of the individual. Additionally, benefits and bonuses may also be included in the overall compensation package.

Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States. It has locations in China, Canada, Mexico, Colombia, Ecuador, Turkey, Germany, the UK, the Caribbean, the UAE, Indonesia, India, Saudi Arabia and Margarita Island in Venezuela.