Front Office Manager

Welcome to Wyndham Hotel Group, where we strive to provide exceptional hospitality experiences for our guests. As the Front Office Manager, you will play a crucial role in ensuring the smooth operation of our front desk and guest services. We are seeking a highly organized and customer-oriented individual with a passion for the hospitality industry. If you have a proven track record of providing top-notch service and possess excellent leadership skills, we would love to have you join our team. Read on to learn more about this exciting opportunity.

1. Oversee the daily operations of the front desk and guest services to ensure a seamless and positive experience for all guests.
2. Train and manage a team of front desk staff, providing guidance, support, and feedback to ensure high-quality service delivery.
3. Develop and implement standard operating procedures to streamline front desk operations and improve efficiency.
4. Monitor guest satisfaction and respond promptly to any complaints or issues, ensuring a resolution that meets the company's standards.
5. Maintain accurate records of room availability, reservations, and guest information, using the hotel's property management system.
6. Collaborate with other departments, such as housekeeping and maintenance, to ensure a smooth and coordinated guest experience.
7. Manage inventory and supplies for the front desk, ensuring adequate levels are maintained at all times.
8. Create and maintain a welcoming and professional atmosphere at the front desk, ensuring a positive first impression for all guests.
9. Conduct regular performance evaluations for front desk staff and provide training and development opportunities to improve their skills.
10. Stay informed about industry trends and best practices in hospitality, and make recommendations to management for continuous improvement.
11. Adhere to all company policies and procedures, as well as relevant regulations and laws, to maintain a safe and compliant work environment.
12. Collaborate with the sales and marketing team to develop and implement strategies to increase guest bookings and revenue.
13. Coordinate and oversee special events and VIP reservations, ensuring that all guest needs and expectations are met.
14. Manage the front desk budget, ensuring that expenses are in line with company guidelines and making cost-saving recommendations when necessary.
15. Represent the hotel in a professional manner, building and maintaining positive relationships with guests, suppliers, and other stakeholders.

According to JobzMall, the average salary range for a Front Office Manager in Orlando, FL, USA is between $35,000 to $55,000 per year. However, salaries can vary depending on the specific company, experience level, and skills of the individual. Some Front Office Managers in Orlando may earn up to $80,000 per year.

Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States. It has locations in China, Canada, Mexico, Colombia, Ecuador, Turkey, Germany, the UK, the Caribbean, the UAE, Indonesia, India, Saudi Arabia and Margarita Island in Venezuela.