Service Desk Analyst - L1
Welcome to Wipro, a leading global information technology, consulting and business process services company. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Service Desk Analyst - L1. As a Service Desk Analyst, you will be the first point of contact for all technical issues and inquiries, providing efficient and effective resolution to our clients. We are looking for someone who is passionate about technology and enjoys solving technical problems. If you have excellent communication skills, a strong technical background, and a desire to deliver exceptional customer service, we want to hear from you. Join our dynamic team and take your career to the next level with Wipro.
- Provide prompt and efficient technical support to clients through various communication channels such as phone, email, and chat.
- Troubleshoot and resolve technical issues reported by clients, utilizing technical knowledge and resources.
- Document all support activities and maintain accurate records of client interactions and resolutions.
- Escalate complex technical problems to the appropriate team or supervisor for further investigation and resolution.
- Provide exceptional customer service by ensuring timely and effective communication with clients and addressing their needs and concerns.
- Stay updated with the latest technologies and products to effectively support clients and contribute to continuous improvement of services.
- Collaborate with team members and other departments to ensure timely and efficient resolution of client issues.
- Adhere to company policies, procedures, and standards to maintain a high level of service delivery and customer satisfaction.
- Participate in training and development programs to enhance technical and customer service skills.
- Maintain a positive and professional attitude while representing Wipro and its values to clients and colleagues.
Technical Knowledge: A Service Desk Analyst - L1 At Wipro Should Have A Strong Understanding Of Computer Hardware, Software, And Operating Systems. They Should Also Possess Knowledge Of Networking, Troubleshooting, And Remote Access Tools.
Customer Service Skills: The Primary Role Of A Service Desk Analyst Is To Provide Assistance And Support To End-Users. Therefore, Excellent Communication, Problem-Solving, And Interpersonal Skills Are Essential For This Role.
Time Management: In A Fast-Paced Environment, A Service Desk Analyst Needs To Be Able To Prioritize And Manage Their Time Effectively. They Should Be Able To Handle Multiple Tasks Simultaneously And Meet Tight Deadlines.
Analytical Skills: A Service Desk Analyst Should Have The Ability To Analyze Complex Technical Issues And Provide Solutions In A Timely Manner. They Should Also Be Able To Identify Patterns And Trends To Prevent Recurring Problems.
Team Player: Working As Part Of A Team Is Crucial For A Service Desk Analyst. They Should Be Able To Collaborate With Other Team Members, Share Knowledge And Resources, And Work Towards Achieving Common Goals.
Troubleshooting
Communication
Time Management
Multitasking
customer service
Active listening
Teamwork
Ticket management
Problem-Solving
Prioritization
Technical Knowledge
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Service Desk Analyst - L1 in Airoli, Navi Mumbai, Maharashtra 400708, India is approximately ₹2,40,000 to ₹3,50,000 per year. This may vary depending on factors such as experience, skills, and the specific company or organization.
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Wipro Ltd. is a global information technology, consulting and outsourcing company. The company develops and integrates solutions that enable clients to leverage Information Technology (IT) in achieving their business objectives at competitive costs. It operates through the Information Technology Services and Information Technology Products segments.
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