Service Desk Analyst

Are you looking for a dynamic and challenging role in the IT industry? Look no further! Wipro is seeking a highly motivated Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and excellent customer service to our clients. We are looking for individuals who are passionate about technology and have excellent communication and problem-solving skills. If you are a team player with a desire to learn and grow in a fast-paced environment, we want to hear from you!

1. Provide technical support to clients by troubleshooting and resolving IT issues through various communication channels, including phone, email, and chat.
2. Deliver exceptional customer service by promptly and effectively addressing client inquiries and concerns.
3. Prioritize and manage multiple tasks and requests to ensure timely and accurate resolution.
4. Document and maintain detailed records of all client interactions and resolutions.
5. Collaborate with team members and other departments to identify and resolve more complex technical issues.
6. Stay up-to-date with the latest technology trends and updates to provide the best possible support to clients.
7. Proactively identify opportunities for process improvements and suggest solutions to enhance the customer experience.
8. Adhere to company policies and procedures while maintaining confidentiality and professionalism.
9. Participate in ongoing training and development to continuously improve technical skills and knowledge.
10. Proactively communicate with clients to provide updates on issue resolution and ensure their satisfaction.
11. Take ownership of problems and see them through to resolution, escalating to higher levels of support when necessary.
12. Maintain a positive attitude and act as a role model for the team by promoting a collaborative and supportive work environment.
13. Work independently and efficiently to meet performance expectations and contribute to team goals and objectives.
14. Act as a brand ambassador for the company by representing Wipro's values and maintaining a high level of professionalism at all times.
15. Demonstrate a willingness to take on additional responsibilities and projects as needed to support the team and company goals.

According to JobzMall, the average salary range for a Service Desk Analyst in Hyderabad, Telangana, India is between Rs. 2,00,000 - Rs. 5,00,000 per year. However, this can vary depending on the specific company, experience level, and job responsibilities. Some companies may offer higher salaries for more experienced or specialized service desk analysts. Additionally, factors such as location and industry can also impact salary ranges.

Wipro Ltd. is a global information technology, consulting and outsourcing company. The company develops and integrates solutions that enable clients to leverage Information Technology (IT) in achieving their business objectives at competitive costs. It operates through the Information Technology Services and Information Technology Products segments.