Service Desk Analyst

We at Wipro are looking for an experienced Service Desk Analyst to join our dynamic team. The ideal candidate should possess the following qualifications: a customer service-oriented mindset; strong problem-solving skills; excellent communication and interpersonal skills; and a proven track record of delivering high-quality customer service. The successful candidate will be responsible for handling customer inquiries and resolving technical issues in a timely manner. If you have the passion to serve customers with a smile, we'd love to hear from you!

Responsibilities of a Service Desk Analyst:

1. Provide technical support to customers via phone, email, or online chat.
2. Respond to customer inquiries in a timely and professional manner.
3. Diagnose technical issues and provide solutions to customers.
4. Create customer service tickets and follow up on their progress.
5. Maintain knowledge of all technical products and services offered.
6. Record customer interactions in a customer relationship management system.
7. Monitor customer feedback and use it to improve customer service.
8. Remain updated on new products and services.
9. Stay abreast of industry trends and developments.
10. Provide feedback to the management team on customer service issues.

According to JobzMall, the average salary range for a Service Desk Analyst in Pune, Maharashtra, India is between ₹2,40,000 and ₹4,50,000 per year. The exact salary can vary depending on a variety of factors, such as experience, education, and skills.

Wipro Ltd. is a global information technology, consulting and outsourcing company. The company develops and integrates solutions that enable clients to leverage Information Technology (IT) in achieving their business objectives at competitive costs. It operates through the Information Technology Services and Information Technology Products segments.